What are the responsibilities and job description for the Student Worker, Customer Support position at ArcBest?
Job Description
The Student Worker, Customer Support provides customer support by proactively monitoring ArcBest shipments and quickly resolving problems as they arise.
Responsibilities
Requirements
Education:
Experience:
Computer Skills:
Competencies:
Other Details
Work Hours:
Travel Requirements:
Compensation:
About Us
ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000 employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.
Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It's the kind of people-first culture that's earned recognition as a Best Company to Work For by U.S. News World Report and one of America's Best Employers for Company Culture by Forbes.
At ArcBest, you're part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you're starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.
The Student Worker, Customer Support provides customer support by proactively monitoring ArcBest shipments and quickly resolving problems as they arise.
Responsibilities
- Communicate shipment status to both internal and external customers.
- Find, recommend, and implement solutions to problems.
- Operate office machines, such as photocopiers, facsimile machines, voice mail systems, and personal computers.
- Type, format, proofread, and edit correspondence and other documents using computers.
- Other duties and projects, as assigned.
Requirements
Education:
- Pursuing Bachelor's Degree, required
Experience:
- No prior experience necessary
Computer Skills:
- Basic competence in phone skills, listening, and computer programs like Microsoft Office Outlook.
Competencies:
- Active Learning
- Flexibility and Adaptability
- Initiative
- Interpersonal Relationships
- Managing Multiple Priorities
- Problem Solving
Other Details
Work Hours:
- This is a part time position that will average fewer than 30 hours per week. Work hours generally fall between 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
Travel Requirements:
- Minimal (0%-25%)
Compensation:
- This is an hourly position paid biweekly.
About Us
ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000 employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.
Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It's the kind of people-first culture that's earned recognition as a Best Company to Work For by U.S. News World Report and one of America's Best Employers for Company Culture by Forbes.
At ArcBest, you're part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you're starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $36,152 - $50,258