Manager, Accounts Payable - Invoice Audit

Job Description

The Manager, Invoice Audit oversees daily operations, processes, and payments to carriers of ArcBest Corporation. This includes validating and adjusting customer rates based on shipment details to ensure billing accuracy and compliance. In addition to maintaining positive carrier and intercompany relationships through cooperation and communication, this position oversees system integrity and works with the Senior Manager, Financial Services and the IT staff to help guide system design, development, and enhancement of the corporation's freight invoice audit process.

Responsibilities

• Develop innovative ways for cost effective payment processing that enables ArcBest to operate more efficiently and effectively to execute their business goals.
• Oversee the auditing process for carrier freight invoices to ensure accuracy and compliance with pricing contracts.
• Address and resolve any discrepancies or issues related to freight invoices and contracts.
• Monitor net revenue and ensure that accurate freight invoicing positively impacts the company's revenue by minimizing discrepancies and optimizing contract compliance.
• Manage invoice audit personnel, assign and direct tasks to the appropriate people, and provide one-on-one coaching and development with feedback on performance.
• Develop and maintain area productivity reports as requested by the leadership team in Financial Services.
• Review carrier invoice exceptions including discrepancies in amount charged, paperwork accuracy, and vendor addresses, as needed, or as required by internal audit.
• Analyze account payable system applications and processes and provide guidance on enhancement.
• Provide clear and concise project and solution definition, scope, action plans, and communication, including schedule and design.
• Communicate interactively with carriers and operation personnel through phone calls and emails to resolve inquiries concerning vendor payments.
• Handle various daily and monthly payment exception reports.
• Review contract payment setups, carrier pricing agreements, and credit applications from carriers.
• Track and project dollars spent, payment voucher counts, and required labor to accomplish team and department goals.
• Contact carriers to secure documents and information needed.
• Attend A/P, job-related, and industry specific seminars to stay current on information.
• With the help of Human Resources, hire new personnel, as needed.
• Ensure timely recovery of overpayments and payments made in error.
• Maintain a positive attitude and high level of customer service with both internal and external customers.
• Create development plans and set individual goals each year for all direct reports.
• Conduct timely annual performance reviews for each employee.
• Work and contribute to a team setting to accomplish overall corporation, department, and individual goals.
• Other duties and projects, as assigned.
  
  

Requirements

Education:

• Bachelor's Degree with an emphasis in Engineering, Accounting, Finance, Business Management, or Information Technology, preferred
  
  

Experience

• 5 years of experience in freight auditing, compliance, or a related role, preferred
  
  

Computer Skills

• Proficiency in Microsoft Excel with excellent ten key skills, preferred
  
  

Additional Requirements

• Working knowledge of all ArcBest organization, business units, resources, systems, and a broad perspective in supply chain and the Transportation Industry.
• Must be able to be a strong leader in a fast-paced environment with the ability to prioritize duties and projects for Team members.
• Strong organizational skills and strong communication skills (both written and verbal) with the ability to multi-task and maintain a strong sense of urgency while managing time effectively and efficiently.
• Ability to work independently, offer direct and factually based recommendations, conform easily based on shifting priorities, and take an unbiased approach to work.
• Must be detail oriented and enjoy a fast paced, multi-tasking, customer service minded environment while displaying a sense of urgency and ability to work under pressure with attention to detail.
• Strong understanding of Information Technology capabilities as it relates to developing, enhancing, and purchasing applications to meet the needs of ArcBest subsidiaries.
• Strong understanding of carrier pricing contracts and freight invoice processes.
• Excellent analytical and problem-solving skills.
• Effective communication and leadership abilities.
• Proficiency in relevant software and tools for auditing and compliance.
  
  

Competencies

• Effective Communications
• Financial Services Management
• Interpersonal Relationships
• Performance Management
• Problem Solving
• Process Management
• Producing Results
• Team Management
  
  

Other Details

Work Hours

• Generally, 7:00 am - 6:00 pm Monday through Friday with occasional irregular hours depending on workload.
  
  

Travel Requirements

• Minimal (0%-25%)
  
  

Compensation

• This is a salary position paid biweekly.
  
  

About Us

ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.