What are the responsibilities and job description for the Business Development Representative - SMB position at ArcBest?
Job Description
The Business Development Representative is focused on selling the MoLo truckload service line (operating under ArcBest) and is responsible for building and managing a portfolio of small to medium-sized (SMB) customers across North America. This position offers the unique opportunity to target various industries within the truckload market, including, but not limited to, food and beverage, consumer packaged goods, manufacturing, and retail. This role will prospect new customers and sell MoLo, An ArcBest Truckload Service, while collaborating with various departments, including other ArcBest service lines, to provide integrated transportations solutions. The focus will be on identifying new business opportunities, negotiating contracts, and providing tailored logistics solutions that meet the unique needs of each customer. The Business Development Representative will be the primary point of contact for customer interactions, ensuring seamless coordination and exceptional service delivery.
Responsibilities
Education:
The start date for this position is March 2, 2026
Work Hours
ArcBest is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
The Business Development Representative is focused on selling the MoLo truckload service line (operating under ArcBest) and is responsible for building and managing a portfolio of small to medium-sized (SMB) customers across North America. This position offers the unique opportunity to target various industries within the truckload market, including, but not limited to, food and beverage, consumer packaged goods, manufacturing, and retail. This role will prospect new customers and sell MoLo, An ArcBest Truckload Service, while collaborating with various departments, including other ArcBest service lines, to provide integrated transportations solutions. The focus will be on identifying new business opportunities, negotiating contracts, and providing tailored logistics solutions that meet the unique needs of each customer. The Business Development Representative will be the primary point of contact for customer interactions, ensuring seamless coordination and exceptional service delivery.
Responsibilities
- Maintain accurate records of all prospecting activities, sales interactions, and lead statuses in the customer relationship management (CRM) software.
- Continuously monitor industry changes, competitor activities, and market conditions to refine sales strategies and approaches.
- Prospect and generate leads through various channels (cold calling, email campaigns, networking events, LinkedIn, etc.) to identify potential customers.
- Proactively identify issues and resolve problems to uphold the commitment to service.
- Other duties and projects, as assigned.
- Qualify and nurture leads by assessing customer needs, providing consultation, and focusing on selling MoLo, an ArcBest Truckload Service.
- Collaborate cross-functionally with carrier sales, yield management, account development, legal, accounting, and our other ArcBest service lines to provide a comprehensive solution for the customers.
- Develop and maintain strong, lasting relationships with key decision-makers in small to medium-sized companies.
- Own the entire sales cycle, from lead generation to assisting and overseeing the revenue collection process as needed.
Education:
- Bachelor's Degree, preferred
- Previous customer sales, operations, or service experience, preferred
- Ability to multi-task with a high attention to detail.
- Ability to negotiate and reach outcomes that gain the support and acceptance of all stakeholders.
- Ability to thrive in a fast-paced environment.
- Confident decision-making and problem-solving skills.
- Excellent time management skills to prioritize and optimize workload to meet deadlines.
- Highly coachable and eager to learn.
- Strong listening and communication skills, both written and verbal, with an ability to effectively connect and engage with customers.
- Sales-driven with an entrepreneurial mindset.
- Perseverance and Follow-Through
- Selling
- Sales Closing and Agreements
- Addressing Customer Needs
The start date for this position is March 2, 2026
Work Hours
- Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
- This is an hourly position paid biweekly.
- Variable compensation is included.
ArcBest is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.