Planning Coordinator I - Managed Operations

Job Description

The Planning Coordinator - Managed Operations executes Managed Operations services/analyses for ArcBest customers and service providers based on agreed upon business rules, through the use of our Transportation Management Software (TMS) platform. This position supports all customer needs for data and shipment management including performing data analyses to determine and pro-actively address inefficiencies, delivering dynamic transportation and logistics solutions that support the needs of the customer focusing heavily on lead times, visibility, transportation costs, and available carrier capacity, and offering special project support in order to continually integrate and update providers and vendors in the TMS. The Planning Coordinator - Managed Operations collaborates with various ArcBest divisions to identify root causes and initiate process improvements as well as executes any and all supply chain needs to support the objectives of the customer and ArcBest.

Responsibilities

• Perform in-depth analyses on financial and operational reporting for Managed Operations.
• Provide internal communications related to key performance metrics, program updates, TMS implementation needs, vendor integration, and on-going technical solution information.
• Implement problem solving solutions to ensure accurate and timely invoicing to customers and payments to carriers.
• Other duties and projects, as assigned.
• Monitor (track and trace) customers' shipments/loads while also effectively managing carrier relationships.
• Grow profitable revenue for ArcBest through our different service offerings.
• Improve quality, productivity, and effectiveness through the quality process.
• Manage daily activities for numerous accounts and requests from internal and external customers to ensure all special requirements are met.
• React effectively to customer and carrier demands and deadlines.
• Create innovative ways to execute supply chain objectives more efficiently through the TMS platform.
• Display a sense of urgency, ability to work under pressure, with attention to detail.
• Serve as the voice of the Managed Operations customer inside ArcBest.
• Build, develop, and grow all internal business relationships vital to the success of revenue growth and customer experience.
• Serve as the liaison for Managed Operations while collaborating with departments to resolve difficulties that impact numerous parties.
• Maintain documentation of all customer TMS processes and business rules to ensure continuity.
• Serve as the liaison between the customer and their providers/vendors/carriers to execute and support logistics needs in the TMS.
• Develop a comprehensive understanding of customer's unique needs, aiding in the procurement and onboarding process for new vendors, suppliers, and carriers.
• Support and execute pre-defined Managed Transportation solutions using the TMS software platform that helps customers become more efficient.
  
  

Requirements

Education:

• Bachelor's Degree
• Experience will be considered in lieu of formal education
  
  

Experience

• Logistics experience, preferred
  
  

Computer Skills

• Proficient in Microsoft Office Suite, required
• Database and Transportation Management systems experience, preferred
  
  

Additional Requirements

• Proven ability to learn new systems quickly.
  
  

Competencies

• Active Learning
• Core Application Systems
• Customer Focus
• Effective Communications
• Logistics Management
• Managing Multiple Priorities
• Relationship Management
• Supply Chain Management
  
  

Other Details

Work Hours:

• Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
  
  

Travel Requirements

• Minimal (0%-25%)
  
  

Compensation

• This is an hourly position paid biweekly.
  
  

About Us

ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.