What are the responsibilities and job description for the Assistant Property Manager position at ARCAN Capital?

Assistant Property Manager
Job Description

Arcan Capital is committed to providing an outstanding living experience for our residents. As an Assistant Property Manager, you will play a key role in supporting property operations, assisting residents, and ensuring a positive community atmosphere. This position is ideal for individuals who excel in customer service, have strong organizational skills, and thrive in a fast-paced, team-oriented environment. If you are looking for an opportunity to contribute to a growing organization while enhancing the resident experience, we encourage you to apply.

As an Assistant Property Manager, you play a vital role in the onsite management team, working under the direction of the Property Manager to ensure the success of an Arcan community. You will assist in overseeing daily operations, including leasing activity, renewals, collections, financial reporting, and resident communications, all while providing exceptional customer service. Your ability to build strong relationships, communicate effectively, and maintain a welcoming community atmosphere will be essential in enhancing resident satisfaction and supporting property performance. This position requires a detail-oriented, customer-focused mindset and the ability to thrive in a fast-paced environment while managing multiple responsibilities.

While experience in property management or leasing is beneficial, we are primarily looking for individuals who are passionate about service, eager to take on challenges, and ready to make a meaningful impact.

About Arcan Capital

Founded in 2016, Arcan Capital is a rapidly growing company specializing in the acquisition and management of apartment properties across the Southeastern United States. With a team of over 80 employees—and plans to expand this year—you will be an integral part of our success, ensuring a seamless leasing experience and contributing to our engaging company culture.

At Arcan Capital, we believe in fostering a collaborative, engaging, and service-driven culture. We are dedicated to providing outstanding living experiences for our residents while supporting the professional growth of our employees.

Key Responsibilities

Provide professional and friendly assistance to current and prospective residents, addressing inquiries via phone, email, and in person in a timely manner.
Support leasing efforts by verifying applications, ensuring compliance with Fair Housing guidelines, and leasing apartments as needed.
Assist with staff training and model effective sales techniques.
Lead rent collection efforts, manage delinquent accounts, and initiate lease terminations or legal action when necessary.
Contribute to budget management by making fiscally responsible decisions to enhance the community’s net operating income.
Maintain accurate resident records, process rental payments, and oversee accounting functions, including bank deposits.
Conduct move-in and move-out inspections, ensuring apartments and community areas meet quality standards.
Act as the Property Manager in their absence and adapt to evolving company needs.
Perform additional duties as assigned.

Qualifications & Skills

Minimum of two years’ experience in property management or a related field required; supervisory experience preferred.
Proficiency in basic accounting and bookkeeping practices.
Strong computer skills, including Microsoft Office Suite and property management software such as Yardi and Rent Café.
Excellent communication, problem-solving, and interpersonal skills.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
Strong leadership and team collaboration skills with a positive and solution-oriented mindset.
Team player with a positive, professional attitude and a commitment to excellence.
Familiarity with federal, state, and local fair housing laws and regulations.
Willingness to work a flexible schedule, including weekends and holidays, as needed.

Education & Experience (Preferred but Not Required)

Prior experience in customer service, leasing, hospitality, or administrative support. Ability to handle confidential information with professionalism and discretion.
High school diploma or equivalent required.

Why Join Arcan Capital?

Supportive and people-focused culture—We believe in fostering long-term relationships with our employees and residents.
Opportunities for growth—We invest in our team members and offer career development opportunities.
Competitive compensation & benefits, including medical, dental, vision, two weeks paid vacation,5 days of PTO/Sick leave, matching 401k program and more!

If you’re ready to bring your customer service expertise and people skills to a dynamic real estate environment, we encourage you to apply today!

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