Streaming Operations Manager

We are seeking a Streaming Operations Manager to establish and lead a new Service

Delivery function for Sony Pictures Consumer Platforms & Services. This role will play a

critical part in enabling successful content launches, promotional campaigns, live events,

and platform enhancements while ensuring a seamless viewing experience for our

customers.

The Streaming Operations Manager will establish and oversee release management,

incident response, and operational readiness processes while serving as the direct

manager of the Network Operations Center (NOC). This role will play a critical part in

enabling successful content launches, promotional campaigns, live events, and platform

enhancements while ensuring a seamless viewing experience for our customers.

This is a highly collaborative leadership role requiring coordination and influence across

Product, Engineering, Marketing, Programming, Monetization, Content Operations, and

Infrastructure teams.

Job Responsibilities:

· Own the operational health, availability, and performance of Sony Pictures' direct-

to-consumer streaming platforms.

· Lead operational readiness planning for major content premieres, live events,

marketing tentpoles, and significant product releases.

· Establish and manage release and change management processes that ensure

appropriate testing, approvals, risk assessment, and deployment readiness.

· Ensure comprehensive rollback planning, launch support, and post-release

monitoring for all production deployments.

· Drive continuous improvement of release practices to minimize customer impact

while accelerating delivery velocity.

· Lead incident response activities, including stakeholder communications, root

cause analysis, postmortems, and corrective action planning.

· Drive root-cause analysis, postmortems, and partner with Product Management

and PMO to prioritize and track continuous improvement initiatives.

· Manage the Network Operations Center (NOC), including monitoring practices,

escalation procedures, operational workflows, staffing, and performance

management.

· Collaborate closely with Product Management, Engineering, QA, Marketing,

Programming, Content Operations, and Infrastructure teams to ensure platform

reliability and a high-quality customer experience.· Establish frameworks, metrics, and reporting to improve Mean Time to Detect

(MTTD), Mean Time to Restore (MTTR), and overall service reliability.

· Develop and maintain operational dashboards and reporting that provide visibility

into incidents, release performance, platform health, and service availability.

· Report regularly on operational performance, incident trends, platform uptime, and

progress toward service-level objectives, including maintaining 99.9% availability.

Job Qualifications:

· 5 years of experience in operations, service delivery, streaming operations,

production operations, or program management within OTT platforms or digital

video services.

· 2 years of experience managing operational teams, NOCs, or service management

organizations.

· Familiarity with streaming ecosystems including channel delivery pipelines,

metadata workflows, and content distribution infrastructure.

· Remarkable clarity and accuracy in written and verbal communication. You are

comfortable translating between the technical team and the business.

· Experience using project management and collaboration tools including Jira,

Confluence, Monday.com, Tableau, Slack, and Microsoft Teams.

· Strong organizational, analytical, and communication skills.

· Demonstrated ability to manage multiple concurrent initiatives in a fast-paced

environment and influence stakeholders across functional teams.

· Possesses a broadcast mentality, understanding streaming services are always on

and customer expectations never pause. Demonstrates urgency, accountability,

and ownership.

Preferred

· ITIL, SRE, Agile, or DevOps certifications.

· Experience operating FAST platforms.

· Experience working with streaming technology vendors or media delivery platforms.