What are the responsibilities and job description for the Home Care Service Coordinator (Scheduler) position at Arcadia Homecare and Staffing?
Ready to make a real impact? Join Addus/Arcadia HomeCare and help older adults and individuals with disabilities live safely and independently at home!
Were looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. Youll be the go-to problem solverjuggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment! Bilingual - Speaks Cantonese preferred but not required
Hours: Full time Monday through Friday 8am to 5pm
Location: Arcadia Home Care & Staffing 355 Gellert Blvd Suite 130 Daly City, CA 94015-2668
Pay: $26 to $29
Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.
At Addus/Arcadia we offer our team the best:
- Medical, Dental and Vision Benefits
- Monthly Bonus
- Daily Pay Option
- Continued Education
- PTO Plan
- Retirement Planning
- Life Insurance
- Employee discounts
Essential Duties:
- Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
- Provides alternate coverage to ensure the clients care plan is followed and client services are not interrupted.
- Contacts care providers and clients to provide service updates
- Conducts monthly client wellness calls and conducts home visits as required
- Provides thorough, complete follow-through on escalated client complaints and theft claims
- Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the companys policies and guidelines
- Ensures the appearance of the branchs open environment is professional: neat, clean, orderly and generally free of clutter
- Maintains a high degree of confidentiality at all times due to access to sensitive information
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
- Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
- Abides by all regulations, policies, procedures and standards
- Answering telephones
- Assisting staff
- Greeting visitors
- Filing/scanning and preparing report
- File reviews
- Data Entry
- Special projects
Position Requirements & Competencies:
- Must have high school diploma or equivalent.
- 2 years of Industry experience required
- Interpersonal, organizational and communication skills.
- Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
- Must have DL for minimal local travel
Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
To apply via text, text 10636 334-518-4376.
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Salary : $26 - $29