What are the responsibilities and job description for the Reception Desk and Shuttle Supervisor - Arcadia position at Arcadia Family of Companies?
The Arcadia Family of Companies is a local non-profit organization committed to providing senior living excellence in a gracious, compassionate, and dynamic environment which meets the spiritual, physical, and social needs of every resident, client, and member we serve.
Why Join Us
Employees are at the heart of everything we do. We foster a culture of kindness, compassion, and respect, built on collaboration and teamwork. In our supportive environment, we put our residents, clients, and members first and each day we take pride in making a positive difference in their lives. Join us and become part of our remarkable team, where every member is truly valued.
Enjoy the Benefits
Oversee reception desk and shuttle services, ensuring exceptional customer service and adherence to life safety procedures. Supervise and train receptionists and drivers, manage resident, family, and guest inquiries, and respond to emergencies according to company policies. Perform reception and shuttle duties as needed.
Work Schedule
This position supervises Receptionists and Shuttle Drivers at Arcadia. Carries out supervisory responsibilities in accordance with Company policies and applicable laws. Responsibilities include interviewing and contributing to hiring decisions, planning, assigning, directing work; training; addressing concerns and resolving problems; escalating up to the RSM as need and performance management which includes evaluating performance.
Certificates, Licenses, and Registrations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals must have a presence and demeanor that professionally represents the Company when interacting with employees, residents, and the general public.
Education/Experience
Bachelor’s degree (B.A.) from a 4 year college or university; or one year supervisory experience and/or training; or equivalent combination of education and experience.
Computer Skills
Proficiency in Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook.
Physical Demands
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
While performing their essential functions, employees are occasionally exposed to the following conditions:
Arcadia
15 Craigside
Arcadia Adult Day Care and Day Health Center
Arcadia Home Health and Home Care Services
Arcadia at Home
Hale Ola Kino by Arcadia
Arcadia Family of Companies is an Equal Opportunity Employer
Employment decisions are made without regard to race, color, religion, sex, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by federal or state law.
Why Join Us
Employees are at the heart of everything we do. We foster a culture of kindness, compassion, and respect, built on collaboration and teamwork. In our supportive environment, we put our residents, clients, and members first and each day we take pride in making a positive difference in their lives. Join us and become part of our remarkable team, where every member is truly valued.
Enjoy the Benefits
- Healthcare: Medical, dental, and vision coverage for employees and dependents; flexible spending account, and Employee Assistance Program.
- Retirement Savings: Generous 403(b) Retirement Plan with 8.5% employer contribution every paycheck based on gross income after completion of one year of employment when you contribute 4% or more.
- Free Employee Meals: More time to relax and let our chefs take care of your meals.
- Paid Time Off: Enjoy 10-20 vacation days based on tenure, plus 11 paid holidays – and yes, your birthday is a paid holiday!
- Sick Leave: After 90 days of employment, you receive 5 days of sick leave and can accrue up to 90 days, ensuring you have the support and flexibility you need when it matters most.
- Professional Development:
- Education Assistance Program for qualified employees who want to become Certified Nurse Aids (CNAs)
- Access to a wide array of online training courses through Relias, empowering you to enhance your professional skills; and much more!
Oversee reception desk and shuttle services, ensuring exceptional customer service and adherence to life safety procedures. Supervise and train receptionists and drivers, manage resident, family, and guest inquiries, and respond to emergencies according to company policies. Perform reception and shuttle duties as needed.
Work Schedule
- Monday : 5:30am - 1:30pm
- Tuesday - Friday : 8:00am - 4:00pm
- Supervisor must be flexible to fill in as needed to assist with covering shifts (vacations, sick calls, etc.)
- Annual Salary Range: $44,891.00 - $57,717.00
- Supervises the reception and shuttle program for Arcadia
- Ensures excellent quality and consistency of customer service.
- Ensures that first responder duties are carried out at the fire command center by all reception desk staff performing necessary duties for emergency situations, such as fire, fire alarms, hurricanes, and other possible emergencies and drills as outlined in the Emergency Management Guide, and that such duties are carried out with efficiency, precision and consistency.
- Addresses service concerns and issues in a timely manner through communication and teamwork with the Resident Services Manager (RSM) and all departments within the Arcadia Community as applicable
- Works with the RSM to develop, implement and monitor the delivery of our service standards.
- Responsible for adequate staffing which includes, coordination of work schedules and shift coverage of the respective reception desks and shuttle programs.
- Works with the RSM on hiring and retention of the reception desk and shuttle programs.
- Trains and supervises the receptionists and drivers.
- Serves in an on-call capacity to provide immediate response to after hours and weekend emergencies and escalates up to the RSM as applicable.
- Ensures required training and certification are in place and up to date for shuttle drivers.
- Ensures that AFC policies, procedures and protocols are carried out.
- Performs reception desk and shuttle duties as needed.
This position supervises Receptionists and Shuttle Drivers at Arcadia. Carries out supervisory responsibilities in accordance with Company policies and applicable laws. Responsibilities include interviewing and contributing to hiring decisions, planning, assigning, directing work; training; addressing concerns and resolving problems; escalating up to the RSM as need and performance management which includes evaluating performance.
Certificates, Licenses, and Registrations
- Valid State of Hawaii Driver’s License and clean driving abstract highly preferred.
- Valid CPR and First Aid certification required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals must have a presence and demeanor that professionally represents the Company when interacting with employees, residents, and the general public.
Education/Experience
Bachelor’s degree (B.A.) from a 4 year college or university; or one year supervisory experience and/or training; or equivalent combination of education and experience.
Computer Skills
Proficiency in Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook.
Physical Demands
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
While performing their essential functions, employees are occasionally exposed to the following conditions:
- Air-conditioned office environment
- Indoors without air conditioning
- Outdoors—all types of weather
- Hazardous materials
Arcadia
15 Craigside
Arcadia Adult Day Care and Day Health Center
Arcadia Home Health and Home Care Services
Arcadia at Home
Hale Ola Kino by Arcadia
Arcadia Family of Companies is an Equal Opportunity Employer
Employment decisions are made without regard to race, color, religion, sex, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by federal or state law.
Salary : $44,891 - $57,717
