What are the responsibilities and job description for the Office Manager position at Arcadia Counseling?
Location: Sandy
Clinic: Arcadia Counseling
Job Type: Full-Time | On-Site | Monday–Friday
About Us
Arcadia Counseling is an expanding outpatient behavioral health practice with clinics in Sandy, Lehi, and Lindon. We provide individual, couples, and family counseling for a wide range of issues including depression, anxiety, trauma, suicidal ideation, and relationship challenges. Our mission is to foster a warm, supportive environment for both our clients and our team.
As we continue to grow, we are seeking a dependable, organized, and compassionate Office Manager to oversee the daily operations and performance of our Sandy clinic.
Position Summary
The Office Manager is a key member of our administrative leadership team. This role manages the front desk and administrative staff, supports approximately 25 clinicians, and ensures smooth day-to-day operations. The Office Manager works closely with the Practice Manager and Clinical Directors to support both staff and clients.
Strong proficiency in Microsoft Office and/or Google Workspace is critical for success in this role—from managing schedules, documents, and reports to maintaining efficient workflows across the team.
Key Responsibilities
Staff Leadership & Training
Pay: $50,000 – $60,000 per year (based on experience)
Clinic: Arcadia Counseling
Job Type: Full-Time | On-Site | Monday–Friday
About Us
Arcadia Counseling is an expanding outpatient behavioral health practice with clinics in Sandy, Lehi, and Lindon. We provide individual, couples, and family counseling for a wide range of issues including depression, anxiety, trauma, suicidal ideation, and relationship challenges. Our mission is to foster a warm, supportive environment for both our clients and our team.
As we continue to grow, we are seeking a dependable, organized, and compassionate Office Manager to oversee the daily operations and performance of our Sandy clinic.
Position Summary
The Office Manager is a key member of our administrative leadership team. This role manages the front desk and administrative staff, supports approximately 25 clinicians, and ensures smooth day-to-day operations. The Office Manager works closely with the Practice Manager and Clinical Directors to support both staff and clients.
Strong proficiency in Microsoft Office and/or Google Workspace is critical for success in this role—from managing schedules, documents, and reports to maintaining efficient workflows across the team.
Key Responsibilities
Staff Leadership & Training
- Interview, hire, train, and support office staff
- Train new hires to ensure operational policies and procedures are followed
- Manage performance of administrative staff (5–10 team members), including coaching, improvement plans, and termination when necessary
- Coordinate front desk work schedules and approve time-off requests
- Provide direct support at the front desk when needed
- Hold staff compassionately accountable to performance expectations
- Manage front-desk operations including calls, emails, and client check-in/out
- Support a team of ~25 clinicians with scheduling, communication, and operational needs
- Oversee billing, collections, and insurance verification processes
- Maintain accurate and confidential client records in compliance with HIPAA
- Ensure office cleanliness, organization, and professional presentation
- Monitor office supplies and facility maintenance
- Provide timely responses to concerns raised by clients and employees
- Ensure staff compliance with company policies and procedures
- Generate, format, and distribute monthly operational and performance reports using Microsoft Office or Google Workspace
- Report clinic updates and performance back to upper management
- Collaborate with the Practice Manager on workflow improvements and process efficiency
- Execute clinic marketing activities such as posting updates, maintaining social media, and coordinating community outreach
- Provide basic technical support and coordination with IT vendors
- High proficiency in Microsoft Office and/or Google Workspace (Word/Docs, Excel/Sheets, PowerPoint/Slides, Outlook/Gmail, Drive/SharePoint)
- 2 years proven work experience as a leader in a mental health or healthcare environment
- Experience managing direct reports and leading teams
- Strong knowledge of EHR systems (e.g., SimplePractice, TherapyNotes)
- Familiarity with insurance billing and credentialing processes
- Excellent organizational and multitasking skills
- Compassionate, professional demeanor with strong interpersonal skills
- Understanding of HIPAA and confidentiality practices
- Bachelor’s degree in Business, Healthcare Administration, or related field preferred, but not required
Pay: $50,000 – $60,000 per year (based on experience)
- 401(k) 401(k) matching
- Health, dental, and vision insurance options
- Paid time off and holidays
- Professional development assistance
- A supportive, mission-driven work environment
Salary : $50,000 - $60,000
