Guest Services/Front Desk

Job Summary:

Open 24hrs, three shifts available.

The Lead at Arcade Time Entertainment supports the Floor Manager in overseeing daily

operations, acting as a key point of contact for staff and guests. This role bridges the

gap between front-line team members and management, ensuring smooth

communication, efficient workflows, and exceptional guest experiences. The Lead is

hands-on during their shift—actively working alongside the team while providing

direction, troubleshooting issues, and maintaining operational standards in our 24/7

“Play – Win – Eat – Drink” environment.

Responsibilities:

 Support the Floor Manager in overseeing day-to-day arcade, bowling, bar, and

dining operations.

 Serve as the go-to contact for staff during shifts, answering questions, providing

guidance, and escalating issues as needed.

 Assist in assigning team members to stations and ensuring proper coverage

throughout the venue.

 Monitor guest service standards, stepping in to resolve minor issues and

ensuring a positive experience.

 Coordinate with F&B, Events, and Technical teams to ensure seamless

operations across all areas.

 Perform operational tasks alongside staff (e.g., assisting with guest check-ins,

serving food, restocking, cleaning high-traffic areas).

 Help maintain venue cleanliness, organization, and adherence to brand

presentation standards.

 Support new hire onboarding by demonstrating proper procedures and

reinforcing training.

 Communicate shift updates, guest feedback, and operational concerns to

management.

 Ensure compliance with safety, sanitation, and company policies.

 Step into a supervisory role in the absence of a Floor Manager, ensuring smooth

operations until leadership is present.

Qualifications:

 1–2 years of experience in a supervisory or lead position within hospitality,

entertainment, or retail.

 Strong communication and teamwork skills.

 Ability to multitask and remain calm under pressure.

 Guest-focused mindset with a positive, proactive attitude.

 Familiarity with POS systems and cash handling preferred.

 Comfortable working in a high-energy, guest-facing environment.

 Availability to work all shifts, including nights, weekends, and holidays in a 24/7

operation.

Work Schedule:

Full-time or part-time position within a 24/7 operational schedule. Shifts include days,

evenings, overnights, weekends, and holidays, with scheduling flexibility based on

business needs.

Note/Disclaimer:

This job description is intended to describe the general nature and level of work

performed by employees assigned to this position. It is not an exhaustive list of all

duties, responsibilities, and qualifications required. Management reserves the right to

modify, add, or remove duties and to assign other duties as necessary.

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Work Location: In person

Salary : $15 - $20