What are the responsibilities and job description for the Information Technology Support Specialist position at Arcade Beauty?
Position Summary:
The IT Support Specialist works with the Help Desk and is responsible for projects and tasks that require the administration of applications, workstations, servers and network devices. Other position responsibilities include the repair, troubleshooting and other assistance to employees with questions and issues concerning desktop computing (including software), printers and network connectivity in person or through remote phone support.
Key Responsibilities:
-Planning and implementation of mass deployments to end user equipment (Group Policy, etc).
-Use Microsoft Active Directory tools and capabilities to implement and manage machine security policies for non-standard users and machines.
-Research and resolve issues from Help Desk.
-Ensure that work orders are followed-up and that they are completed in timely fashion.
-Maintain security computer environment.
-Responsible for setting up new and existing computers for software installation and configuration.
-Identifies problems as they occur and insure proper steps are taken to resolve those problems.
Qualifications:
-Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
-2-3 years experience in a IT support position assisting multiple users and locations, as well as remote desktop support.
-Experience with PC and MAC desktop support.
-Comfortable assisting all levels of an organization.
*Position located in South Plainfield, but required to be in Dayton, NJ and Saddlebrook, NJ.
Arcade Beauty is an Equal Opportunity Employer.