What are the responsibilities and job description for the Outside Sales Representative position at Arc3 Gases?
Arc3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. We prioritize family values and a focus on people while safely delivering solutions to the customers we serve. Our core values include trust, responsiveness, reliability, and technical competence.
Job Summary
Arc3 is looking for an Outside Sales Representative to help grow profitable sales for its Gastonia, NC location. A successful Outside Sales Representative will accomplish this through building strong customer relationships and effectively providing technical expertise, support, and service to both existing and potential customers, as well as Arc3’s salesforce. This role will involve acquiring in-depth knowledge of Arc3’s products and services to provide expert advice to customers, and regularly visiting customer facilities to enhance their processes.
Responsibilities and Duties- Identify prospective customers using numerous sources, including online research, cold-calling, obtaining leads from existing clients, participating in organizations, and attending trade shows and conferences.
- Acquire and maintain a comprehensive knowledge of the products and services that Arc3 sells, how customers can best use and optimize those products and services, all the while earning “trusted expert” status.
- Explain Arc3’s products and services and prices, and answer customer questions.
- Regularly visit customer facilities to try to help customers improve their processes.
- Negotiate and quote prices.
- Maintain customer records.
- Prepare and submit sales contracts for orders.
- Answer customers’ questions about products, prices, availability, and credit terms.
- Compute customer’s installation or production costs and estimate savings from new products and services.
- Prepare sales presentations or proposals to explain product specifications or applications, with and without Arc3’s partner vendors.
- Inform customers of estimated delivery schedules, service contracts, warranties, and other information pertaining to purchased products.
- Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
- Distribute resources, such as samples and promotional and educational materials.
- Promote and sell service contracts for technical products.
- Demonstrate the operation or use of technical products.
- Arrange for installation and testing of products and machinery.
- Verify accuracy of materials lists.
- Consult with vendors and other salespersons regarding resolving customers’ technical problems with products.
- Handle customer complaints and help quickly resolve issues.
- Perform other duties as assigned.
- Must be 21 years or older.
- English language proficiency required.
- 4-year degree from a college, university or vocational school preferred, high school diploma required.
- Minimum of 3 to 5 years experience in the industrial gases and/or welding supplies distribution industry, and 2 to 3 years of direct sales experience.
- Must possess a clean driving record and NCDL to drive company vehicle for business use.
- Must be willing to obtain a CDL class B with Hazmat endorsement.
- Must be able to obtain a forklift license, provided by Arc3.
- Excellent customer service, communication and organizational skills required.
- Ability to effectively manage time and workload with little to no supervision.
- Problem solving skills are required.
Working Conditions
- Must be able to stand and sit for extended periods of time, reach and bend at the waist, lift and carry up to 75 lbs.
- Must be able to drive a company vehicle.
- Must be able to work weekends on a rotated schedule for emergency call-ins.
Confidentiality and Discretion
Arc3 Gases requires all employees to sign a nondisclosure of confidential information agreement.
Benefits
- 401(k) Retirement Plan with Company Match
- Health, Dental, and Vision Insurance
- Health Care and Dependent Care Flexible Spending Accounts
- Health Savings Accounts with Annual Company Contribution
- Company Paid Short-Term and Long-Term Disability Insurance
- Company Paid Life and Accidental Death and Dismemberment Insurance
- Voluntary Life, Critical Illness, and Accident Insurance
- New Employee Referral Bonus Program
- Tuition Reimbursement
- Paid Time Off
- Paid Holidays
- Employee Assistance Program
- Wellness Program with Health Insurance Premium Discounts
- Company Paid Uniforms
- Personal Protective Equipment Reimbursements
Equal Opportunity Employer. Disabled/Protected Veterans.
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