What are the responsibilities and job description for the Executive Operations Manager, Arc XP position at Arc XP?
Job Description
Arc XP (www.arcxp.com) is a cloud-based digital experience platform that helps enterprise companies, retail brands, and media and entertainment organizations create and distribute content, drive digital commerce, and deliver powerful multichannel experiences. A division of The Washington Post, Arc XP has powered the digital transformation of customers across the globe, currently serving more than 2,700 sites in 30 countries that reach more than 1.5 billion unique visitors monthly.
Job Description
The Executive Operations Manager helps ensure Arc XP operates with clarity, consistency, and strong execution. Partnering closely with the President, this role supports day-to-day business operations by strengthening alignment, improving workflows, and helping leadership priorities translate into action.
This role focuses on enabling effective execution across teams—supporting operating rhythms, coordinating initiatives, and improving how work gets done. It is an operations role centered on organization, follow-through, and continuous improvement, not administrative support.
What Motivates You
This role offers the opportunity to work closely with leadership while helping improve how Arc XP operates day to day. You’ll contribute to building stronger processes, clearer alignment, and more effective execution across a growing SaaS business.
Arc XP’s mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.
Arc XP (www.arcxp.com) is a cloud-based digital experience platform that helps enterprise companies, retail brands, and media and entertainment organizations create and distribute content, drive digital commerce, and deliver powerful multichannel experiences. A division of The Washington Post, Arc XP has powered the digital transformation of customers across the globe, currently serving more than 2,700 sites in 30 countries that reach more than 1.5 billion unique visitors monthly.
Job Description
The Executive Operations Manager helps ensure Arc XP operates with clarity, consistency, and strong execution. Partnering closely with the President, this role supports day-to-day business operations by strengthening alignment, improving workflows, and helping leadership priorities translate into action.
This role focuses on enabling effective execution across teams—supporting operating rhythms, coordinating initiatives, and improving how work gets done. It is an operations role centered on organization, follow-through, and continuous improvement, not administrative support.
What Motivates You
- You enjoy bringing structure and organization to fast-moving, evolving environments.
- You’re energized by improving processes and helping teams stay aligned and productive.
- You like connecting work across teams and ensuring priorities move forward.
- You take pride in anticipating needs, spotting gaps, and helping leaders operate more effectively.
- Partner with the President on day-to-day business operations, helping align priorities, workflows, and communication across the organization.
- Support the operating rhythm of the business, including planning cycles, leadership meetings, and ongoing team cadences.
- Help track key initiatives and commitments, ensuring follow-through and surfacing risks or delays.
- Coordinate cross-functional work by clarifying dependencies, timelines, and next steps across teams.
- Prepare materials and structure for leadership discussions to support clear, efficient decision-making.
- Identify operational inefficiencies or gaps and recommend practical improvements to processes and workflows.
- Support execution of cross-functional projects that improve organizational effectiveness and team alignment.
- Partner with Finance and other functions to support planning, tracking, and coordination of business activities.
- Improve internal communication by ensuring updates, decisions, and priorities are clearly documented and shared.
- Help introduce tools, workflows, or lightweight automation that improve efficiency and reduce manual work.
- Experience in operations, program coordination, business operations, or chief-of-staff–like roles.
- Strong organizational and prioritization skills, with the ability to manage multiple workstreams.
- Clear and effective communication skills, especially when coordinating across teams.
- Ability to anticipate needs, identify gaps, and follow through on execution.
- Sound judgment and discretion when working with sensitive or confidential information.
- Comfort working in a fast-paced environment with shifting priorities.
- Experience in SaaS, media, or technology organizations.
- Exposure to operational planning, project management, or business operations.
- Familiarity with tools such as Google Workspace, Slack, Jira/Asana, or similar platforms.
- Interest in workflow optimization, automation, or AI-enabled productivity tools.
- Reports to: President, Arc XP
- Location: Washington, DC
- Full-time
This role offers the opportunity to work closely with leadership while helping improve how Arc XP operates day to day. You’ll contribute to building stronger processes, clearer alignment, and more effective execution across a growing SaaS business.
Arc XP’s mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.