ReBIRD Retail Repair Operator (Tailor) - FT | Broadway | New York, NY

Department: Retail

Reports to: Floor Manager, ReBIRD

Location: 580 Broadway, NYC

Your Opportunity at ARC’TERYX:

As a repair operator, your main duty is to repair and extend the life of garments to help us in our mission to reduce waste. From opening and removing damaged parts, to sewing, laminating and basting various fabrics & materials together, you will be key to recovering the garment’s functionality according to Arc’teryx standards. You will become an expert in Arc'teryx products, materials and repair procedures and share your expertise with your team members. You will participate in continual learning and development as Arc'teryx expands our retail repair service offering.  

Meet Your Future Team:

Our new Alpha locations will showcase the largest Retail expression of ReBIRD in North America. The team will offer a range of services inclusive of product care education, product wash service, in-store technical repair, warranty assessment with a goal to build a relationship with a Guest and support their post-purchase needs.  This location will also offer a refined offering for ReGEAR (resale) and ReCUT (upcycled product) adjacent to the ReBIRD Service area. You will manage all aspects of ReBIRD within the store ensuring an optimal Guest experience tied to our sustainability commitments.

If you were the Retail Repair Operator, ReCARE now, here are some of the core activities you would be doing:

• Performing technical sewing and lamination repairs on the full line of Arc'teryx products
• Fulfilling repair work orders as directed by ReBIRD Manager and uphold repair quality repair work orders as directed by Floor Manager, ReBIRD while uphold repair quality and Global quality control standards
• Collaborating with Floor Manager, ReBIRD to determine reparability and appropriate actions for individual garments
• Contributing to all ReBIRD services including wash service and advise on product reparability and product care
• You follow all safety rules and regulations

Here are some of the things you could be working on in the future:

• Collaborating with cross functional teams to develop and adapt retail repair service procedures
• Guiding in the development of new team members through training and direct feedback
• You continue to learn new techniques and product knowledge to provide better repairs and are open to sharing your knowledge to improve the skills of team members
• Executing quality control inspections on in-store repair
• Participating in training ReCARE store teams in your region

Are you our next Retail Repair Operator?

• Training in garment construction or experience in a garment production environment will be an asset
• You have a passion for repair, circularity, and sustainability
• You are a creative problem solver and critical thinker
• You are process oriented and a dedicated learner
• You have strong interpersonal skills with the ability to deal with difficult situation with tact and professionalism
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it
• You can travel to receive training and skills development

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. 

Join us in creating positive change in ourselves, our communities, and the world. 

Live it. Get out there - the mountains make us better 

Disruptive evolution. In pursuit of better. Always. 

Commit. We set bold objectives and see them through. 

A reasonable estimate of the pay range is USD$23.60 - USD$26.90/hour at the time of this posting.  Within the range, individual pay is determined by factors such as store volume, job-related skills, relevant experience, education and/or training.
Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.