Community Living Program Manager

Position Summary:
A Community Living Program Manager (PM) oversees multiple homes for The Arc of Howard. Each home overseen will have a Direct Support Manager (DSM) who will work closely with the PM on all facets of the day-to-day operation of the homes. Some of those tasks include recruitment, staffing issues, conflict resolution, and logistics. The PM is part of a larger team that works as part of the support network for people who receive services from The Arc. The PM will be required to communicate with other stakeholders regarding the services including, but not limited to, the person’s family, medical personnel, and the Planning Support Specialist

Essential Functions

• Supervision of DSMs: Annual performance evaluations for DSMs
• Attend and fully participate in weekly 1:1 meeting with DSM and monthly house meetings
• Along with the DSM: reviews and approves documentation in iCare Manager (ICM), monitors Paycom daily for timecard corrections, leave requests, and applicants, plan and schedule activities for the person we support, including booking vacations.
• Maintains records under policy and State and Federal regulations and ensures uploads of documentation including but not limited to doctor appointments, Person-Centered Plans, Behavior Plans, Nursing Plans of Care, Nursing Assessments, and MARs.
• Responsible for maintaining communications with internal and external partners regarding day-to-day operations
• Review and submit payroll in accordance with the required deadline
• Oversees operating monies (personal use funds, and supplies) to appropriate staff and reviews receipts to ensure that purchases are being charged to appropriate budgets.
• Assists the DSM with keeping an inventory of the house and the person’s belongings.
• Provides supervision on periodic weekend and evening hours in conjunction with the RPM team.
• Keeps the Assistant Director of the program up to date on any health and safety concerns.
• Acts as liaison between Day, Residential, and other agencies providing services in the absence of the DSM.
• Maintains routine contact with the people we support, family members, or legal guardians.
• Gathers and compiles materials needed for agency-related reviews. This includes, but is not limited to Incident Reporting, Plans of Correction, audits, and the Program Service Plans.
• Keeps management and the person we support team informed of any situations/conditions, which may threaten the health and safety of the people we support.
• Maintains daily absences at each site for staff vacancies or leave of absence.
• Assist in training for the department.
• Has a full understanding of the hours associated with the house and people in the house and approves the DSM’s monthly staff schedule and submits to the Assistant Director.
• Reports/monitors incidents, injuries, worker’s compensation, terminations, etc. on the required forms promptly to the appropriate department (QA, HR, etc.).
• Conducts Quarterly site visits and informs the Operations Department if there are any needs that should be addressed.
• Reviews emergency drills and follows up on identified issues.
• Interview and hire potential DSMs.
• Coaching/mentoring DSMs in all facets of management; serve as a support to DSM including but not limited to performing as a med tech and assisting with staffing crises.
• Work closely with Directors and Administrators on interviews and tours to prospective persons served, their families, guardians, and coordinators of community services.
• In conjunction with DSM, review Care Plans and 45 Day across all services and address any issue noted.
• Conduct assigned training in the homes; ensures staff have completed all job-related training including person-specific training.
• Complete licensing applications for new sites. Attends all needed inspections related to housing. Ensures the site is ready for inspection
• Other duties as assigned.

• This position requires a high school diploma or GED, with five years working with and supporting people with intellectual and developmental disabilities, with at least three years supervising Direct Support Professionals.
• Experience must include some supervisory responsibilities in the areas of documentation and people care.
• Must be at least 21 years of age.
• Must have a valid driver’s license and ability to travel between locations during work hours.
• Must have the ability to transport people supported in a personal or agency vehicle when necessary.
• Ability to fluently read, write and understand the English language and to effectively receive and deliver verbal and written communication.
• Must have proficient computer skills, including Microsoft Outlook and Word.
• Three years of experience in the field of IDD is preferred.
• Knowledge of Code of Maryland Regulations (COMAR) & Home and Community-Based Services (HCBS) Final Rule, waiver and service definitions and regulations, guidelines, procedures & philosophy.
• Excellent verbal and written communication skills.
• Strong leadership skills.
• Strong interpersonal skills.
• Ability to delegate with appropriate levels of authority.