Home Manager ( Residential Services) Hessmer, LA

Arc of Acadiana is seeking a dependable, organized, and service-driven Home Manager to oversee the daily operations of assigned Residential Community Group Homes. This position plays a key leadership role in ensuring individuals receive safe, consistent, and person-centered support in a home environment.

The Home Manager is responsible for supervising Direct Support Professionals (DSPs), maintaining appropriate staffing coverage, supporting quality services, and helping ensure compliance with all applicable policies, procedures, and licensing requirements. This role works closely with Residential leadership, QIDPs, nursing, maintenance, and other support teams to promote continuity of care, accountability, and a safe and well-managed home.

This is a hands-on leadership role for someone who can manage staff, respond to operational needs, maintain strong oversight of the home, and support a positive environment for both employees and individuals served.

24-Hour Residential Operations & On-Call Management

• Provide continuous oversight of assigned Community Group Homes to ensure safe, effective, and compliant operations on a 24-hour basis.

• Ensure adequate staffing coverage at all times, including days, nights, weekends, and holidays.

• Respond to after-hours issues, emergencies, staffing concerns, and operational needs as required.

• Ensure staff adherence to supervision requirements, including remaining with residents at all times while on duty and maintaining alertness during overnight shifts.

Staff Supervision, Evaluation & Performance Management

• Directly supervise Direct Support Professionals.

• Conduct regular performance evaluations, provide coaching, and address performance concerns in a timely manner.

• Initiate and document corrective action, when necessary, in accordance with organizational policies.

• Identify training needs, ensure completion of required training and certifications, and support staff development.

• Review and approve staff schedules, time records, and documentation for accuracy and accountability.

Program Implementation, Quality & Accountability

• Ensure consistent implementation of Individualized Service Plans (ISPs/IPPs) in collaboration with QIDPs and Residential leadership.

• Monitor service delivery, documentation, and data collection to ensure accuracy, quality, and compliance.

• Observe staff performance and resident outcomes to identify gaps, risks, or opportunities for improvement.

• Take prompt corrective action when services, documentation, or staff performance fall below expectations.

Health, Safety & Regulatory Compliance

• Ensure compliance with all applicable federal, state, and local regulations, licensing standards, and Arc of Acadiana policies.

• Ensure completion and documentation of required safety drills, emergency preparedness activities, and inspections.

• Monitor residential environments for cleanliness, safety hazards, and proper use of adaptive equipment.

• Review incident reports, ensure appropriate follow-up, and communicate significant issues to Residential leadership.

Household Operations, Maintenance & Resources

• Coordinate maintenance, repairs, and service requests for assigned homes.

• Ensure adequate supplies, food, equipment, and emergency resources are available, maintained, and inventoried.

• Monitor household operations to ensure sanitary, organized, and functional living environments.

• Conduct monthly environmental checks of homes.

Communication, Leadership & Collaboration

• Maintain consistent communication with Residential leadership regarding operations, staffing, incidents, and performance.

• Collaborate with QIDPs, nursing staff, maintenance, administrative, and support teams to ensure continuity of services.

• Participate in interdisciplinary meetings, planning sessions, and leadership discussions as required.

Emergency Response & Continuity of Services

• Lead or coordinate emergency response efforts during incidents, evacuations, or natural disasters.

• Ensure continuity of care and staffing during emergencies and service disruptions.

• High school diploma or equivalent required.

• Minimum of one (1) year of professional-level experience in a residential, healthcare, mental health, developmental disability, rehabilitative, or special education setting.

• Prior supervisory or management experience in a residential setting required.

• Knowledge of residential services for individuals with intellectual or developmental disabilities.

• Understanding of licensing, regulatory, and compliance requirements.

• Strong leadership skills and the ability to supervise, coach, and develop staff.

• Sound judgment, effective decision-making, and the ability to respond effectively in emergency situations.

• Strong documentation and organizational skills, attention to detail, and the ability to manage multiple priorities.

• Effective communication and interpersonal skills.

• Accountability and dependability.

Physical Requirements

• Ability to move throughout residential and office environments, including navigating stairs and varying home layouts.

• Ability to assist with lifting, transferring, or supporting individuals as needed, as well as lifting and carrying equipment or supplies.

• Ability to respond promptly and effectively in emergency situations.

Work Environment

This role works in Residential Community Group Homes within a 24-hour service environment with rotating schedules. Frequent interaction with residents, staff, leadership, and support departments is required. The Home Manager must respond to after-hours issues, emergencies, staffing concerns, and operational needs as required.

What We Offer

Arc of Acadiana offers the opportunity to lead a team, support employee development, and make a meaningful difference in the daily lives of individuals with intellectual and developmental disabilities.

Eligible employees enjoy medical, dental, and vision insurance; life and voluntary life insurance; short-term disability insurance; a 401(k) retirement plan with company match; paid time off and paid holidays; an employee assistance program (EAP); employee discounts through TicketsAtWork; and professional development and leadership development opportunities. Benefits eligibility and details are subject to plan terms.