Community Services Manager - 1875 (Arc GLOW - Northern Region)

Summary:

The Community Services Manager is responsible for the overall operation of the Program including: planning, coordinating and supervising services and staff to meet the individual needs of each person served in a community based setting.  

Essential Functions: 

• Develop, write and implement person centered program plans for people served.         
• Interview, hire, train, supervise, monitor and evaluate necessary program staff. 
• Develop and communicate routine scheduling of staff and people served. 
• Maintain and submit program time sheets and mileage sheets. 
• Review billing and provide feedback as necessary to ensure compliance and quality service delivery. 
• Provide coverage with participants in the program as needed to meet program objectives and/or in the absence of program staff
• Ensure compliance with OPWDD, Medicaid, DOH and any other funders regulations by providing necessary training to staff, implementing services and monitoring services. 
• Complete incident reporting process as required for Program. 
• Develop opportunities and ensure adequate support for people receiving services to participate in recreational activities, develop life skills, make meaningful choices, develop their abilities to problem solve and decision make, and assist them in becoming contributing members of the community.
• Participate in program planning meetings at least semi-annually to coordinate services for people served. 

• Implement Life Plans (LP) as developed by each person served/family/advocate and Care Coordinator.

• Complete person-centered planning activities with people served as necessary. 
• Complete monthly summaries as required. 

• Communicate with other Agency programs, families, outside agencies and community resources as needed to coordinate services.

• Maintain regular contact with people served to ensure a good working knowledge of person’s needs, preferences and satisfaction with services. 
• Serve as a role model for people served and represent the Agency positively in the community. 

• Maintain thorough documentation of services.  
• Arrange and/or attend meetings and trainings as required.
• Adhere to Agency policies and procedures.
• Participate in corporate compliance and quality assurance activities as required.
• Assist with Agency safety programs and promotes workplace safety. 
• Other related duties as assigned

Non-Essential Functions:

• Maintenance of Petty Cash account.
• Serve on Committees and attend meetings as requested.

Reporting Responsibilities:

• Director of Community Services

Supervisory Responsibilities:

• Direct Support Professionals

Knowledge, Skills and Abilities:

• Proficiency with computers 
• Able to handle multiple priorities.
• Strong organizational skills.
• Strong interpersonal skills.
• Excellent oral and written communication skills
• Able to communicate effectively with staff, management and other outside personnel.
• Maintain composure under pressure.
• Ensure quality service at all times. 
• Ability to instruct others on daily living, social skills and quality programming.
• Ability to work as part of an interdisciplinary team.
• Serve as a role model and represent the agency positively in the community.
• Ability to self-initiate projects and function autonomously as a leader when needed.

Physical Requirements:

• Ability to lift 50 pounds, and to stand, sit, kneel, and stoop
• Ability to assist an adult with personal care needs
• Be physically able to assist individuals in transferring from wheelchair to other seat when needed
• Ability to assist individuals with ambulation and to move chairs, tables and access storage areas.
• Ability to use standard office equipment including personal computer, phone, fax, copier etc. 
• Ability to drive a vehicle. 
• Ability to speak, listen and sit.

Working Conditions:

• General program/ office setting and various community settings. 
• Frequent travel to other agency and community sites.
• May require use of personal vehicle. 
• Requires flexibility with work schedule to include evenings and weekends 

Minimum Qualifications: 

• Bachelor’s Degree in relevant field with one year experience working with people with disabilities or
• Associates Degree with 3 years’ experience working with people with disabilities
• High School Diploma with five years experience working with people with disabilities
• One year of supervisory experience is preferred