Office Assistant

Business Operations & Executive Assistant Future Operations Manager Opportunity

ARC Electric LLP
Aberdeen, WA

Full-Time | 30–40 Hours per Week

Starting Pay: $20.00–$23.00/hour DOE

Performance-Based Advancement: $25.00–$30.00 /hour

Help Build the Future of ARC Electric

We're not looking for someone to simply answer phones or file paperwork.

We're looking for someone who wants to become an indispensable part of a growing company.

At ARC Electric, we're building one of the most organized, technology-driven electrical and HVAC companies in Grays Harbor County. We believe exceptional customer service, continuous improvement, innovation, and integrity are what separate good companies from great ones.

As our Business Operations & Executive Assistant, you'll work directly with the owner to improve operations, create better systems, support our field crews, deliver an exceptional customer experience, and help shape the future of the company.

Your work will have a direct impact on our customers, our employees, and our continued growth.

About ARC Electric

ARC Electric is a locally owned electrical and HVAC contractor serving residential and commercial customers throughout Grays Harbor County.

Our services include:

• Residential Electrical
• Commercial Electrical
• HVAC Installation & Service
• Standby Generators
• Ventilation Systems
• Service & Repair
• New Construction
• Remodels

Our reputation has been built on quality workmanship, honesty, professionalism, and treating customers like family.

Your Mission

Your mission is simple:

Help remove work from the owner's plate.

Create an exceptional customer experience.

Improve our systems.

Help our team succeed.

If you enjoy solving problems, staying organized, embracing technology, and helping businesses grow, you'll fit right in.

What You'll DoCustomer Experience

• Answer phones and emails professionally
• Schedule service calls, estimates, and installations
• Keep customers informed throughout their projects
• Follow up after completed work
• Coordinate scheduling changes
• Build lasting customer relationships

Business Operations

• Manage ServiceTitan scheduling and dispatch
• Track projects from estimate through completion
• Coordinate permits and inspections
• Order materials
• Maintain organized digital job files
• Communicate with suppliers and vendors
• Keep projects moving smoothly

Executive Support

• Manage calendars and priorities
• Organize emails
• Schedule meetings
• Conduct research
• Assist with planning
• Help remove daily responsibilities from ownership
• Keep the owner focused on growth instead of daily interruptions

Financial Administration

• Prepare invoices
• Process customer payments
• Track accounts receivable
• Organize vendor invoices
• Assist with bookkeeping
• Maintain accurate financial records

Marketing & Growth

• Request customer reviews
• Assist with social media
• Support marketing campaigns
• Help strengthen our online reputation
• Coordinate customer follow-up
• Assist with community involvement

Technology & Innovation

One thing that makes ARC Electric different is our commitment to innovation.

We're actively implementing AI, automation, and modern business systems to become one of the most efficient contractors in our region.

You don't need to be an expert.

You simply need to enjoy learning.

You'll help improve workflows, document processes, organize company knowledge, test new software, and help us continually improve how we operate.

What Success Looks Like

After six months...

You aren't waiting to be told what to do.

You're already doing it.

You anticipate problems before they happen.

You improve systems.

You make everyone else's job easier.

You help our customers have a better experience.

You remove stress from the owner's day.

If this sounds exciting rather than overwhelming, we'd love to meet you.

Who We're Looking For

You are:

• Highly organized
• Honest and trustworthy
• Positive and professional
• Detail-oriented
• Self-motivated
• Calm under pressure
• Comfortable making decisions
• A strong communicator
• A problem solver
• Curious and eager to learn
• Someone who naturally takes ownership

You notice what needs to be done without waiting to be asked.

Preferred Experience

Experience in these areas is helpful but not required:

• Construction or skilled trades
• Electrical or HVAC office
• Customer service
• Scheduling & dispatch
• ServiceTitan
• QuickBooks
• Microsoft Office
• Google Workspace
• CRM software
• AI tools (ChatGPT, Microsoft Copilot, Claude, etc.)

We can teach software.

We can't teach integrity, initiative, ownership, or a positive attitude.

Compensation & Career Growth

Starting Pay:

$20.00–$23.00/hour DOE

You'll begin with a structured onboarding and training period designed to help you succeed.

Performance Reviews:

• 90 Days
• 6 Months
• Annually Thereafter

Employees who demonstrate initiative, ownership, leadership, and continuous improvement can expect opportunities for advancement, with a target compensation range of $25.00–$30.00 per hour as responsibilities grow.

This position is designed to grow into a leadership role as ARC Electric continues to expand.

Why Work Here?

At ARC Electric:

✔ Your ideas matter.

✔ Your work makes a difference.

✔ You'll work directly with ownership.

✔ You'll help shape the future of the company.

✔ You'll continuously learn new skills.

✔ You'll be trusted to make decisions.

✔ You'll grow as the company grows.

We believe in hiring great people, giving them opportunities, and rewarding them when they create value.

One Last Thing...

This position isn't for someone looking for "just a job." It's for someone who wants to grow, take ownership, continuously improve, and become an indispensable part of a company that values integrity, innovation, and long-term success.

If that sounds like you, we'd love to hear from you.

How to Apply

Please submit:

• Your résumé
• A brief cover letter explaining why you'd be a great fit
• (Optional but encouraged) Tell us about a process you've improved, a problem you've solved, or something you're especially proud of accomplishing.

Pay: From $22.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Describe a time when you improved a process, solved a recurring problem, or made an organization run more efficiently. What was the situation, what did you do, and what was the result?

Describe how you stay organized while managing multiple priorities, phone calls, emails, interruptions, and deadlines.
Tell us about a time you successfully handled a frustrated customer or resolved a difficult situation professionally.
If hired, what do you believe would be the most valuable thing you could take off the owner's plate within your first six months, and why?
Attention to Detail: Please include the words "Blue Wire" somewhere in your cover letter.

Work Location: In person

Salary : $20 - $23