General Manager

Job summary

This position manages the daily operation of the restaurant and ensures the all standards are met to the highest quality as well as manages the profit and loss functions within the unit.

Summary of essential job functions

• Ensures that the restaurant is fully staffed, operational, clean, and maintained.


• Completes daily opening and closing checks to ensure quality operations; manages corrections as necessary.


• Completes all required personnel management activities [selection, coaching, termination, payroll reporting, employee files, performance evaluations].


• Directs the operational efficiency and profitability of the entire operation [food cost controls, inventory managements, par level projections, labor management, purchasing].


• Ensures that all standards of service are being executed to the highest standard.


• Executes sound decision making skills; manages guest experiences and resolves any issues to the highest level of guest satisfaction.


• Ensures that all menu items are being executed to the highest standard.


• Manages the correct entry of POS data [pricing, time punches, inventory, discounts, etc.]


• Maintains knowledge of and can execute all essential job duties within the restaurant.


• Exhibits working knowledge of food safety and sanitation standards. Ensures that all health department standards are being met within the operation.


• Promotes good employee relations by championing professionalism and teamwork.

Minimum job requirements

Prefer a minimum of four years of experience as a restaurant manager within a full service restaurant. Current food handlers’ certification highly preferred.

Abilities required

Must have the ability to communicate with employees and guests using clear and positive language. Must have the ability to walk, stand and/or bend continuously to perform essential job functions. Must have the ability to work under pressure and deal with stressful situations during busy periods. Must be able to interact in a computer-based environment and perform routine mathematical calculations.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

This is a Franchise Position