Night Auditor

What the role is all about

The Night Auditor is responsible for carrying the guest experience through the overnight hours while also completing the accounting, reporting, and front office work that closes one day and sets up the next. This role balances warm hospitality with accuracy, safety awareness, and strong attention to detail.

The Night Auditor checks guests in and out, responds to guest needs, answers calls, takes reservations, walks the property, and completes the nightly audit process in the property management system. They generate and review accounting reports, verify transactions, balance shift banks, and make sure the team has clear and accurate information for the next day.

This is a role for someone who is calm, steady, detail-oriented, and comfortable being the primary on-site point of contact during overnight hours.

Who You Are

• You are a natural host who understands that overnight hospitality still needs to feel welcoming, attentive, and personal.
• You are highly detail-oriented and comfortable working with numbers, reports, and accounting-related tasks.
• You stay calm and clear when working independently, handling guest needs, or responding to unexpected issues overnight.
• You notice what needs attention - a guest concern, a property issue, a safety matter, a shift checklist item - and you take action before it becomes a bigger problem.
• You communicate professionally with guests, managers, and teammates, and you know when to escalate concerns.
• You take pride in accuracy, follow-through, and keeping the front office organized, clean, and ready for the next shift.
• You understand that hospitality is a skill you practice, not a script you follow.

What You’ll Do

• Deliver a warm, confident, and professional guest experience during overnight hours.
• Check hotel guests in and out accurately and efficiently, and assist guests throughout their stay.
• Answer calls in a courteous and efficient manner,take reservations, and provide helpful information about the hotel and local area.
• Complete all nightly shift checklist items and follow all operating standards, policies, procedures, manuals, memos, and instructions.
• Generate accounting reports within the property management system and complete the night audit in compliance with property standards.
• Review, correct, print, and distribute nightly audit packets to the appropriate recipients.
• Open, secure, and balance shift banks, including verification of cash, credit card, and room charge transactions.
• Respond promptly to guest comments, concerns, and requests; inform a manager when follow-up or corrective action is needed.
• Walk the property on a nightly basis, log property discrepancies, and immediately address or escalate security and safety issues.
• Maintain a positive relationship with guests and employees, and promote guest name recognition whenever possible.
• Keep work areas clean, safe, organized, and ready for the next shift.
• Maintain knowledge of hotel services, amenities, systems, and guest resources.

Requirements

• Six (6) months of related experience in hospitality, guest service, or a service-industry environment.

• Accounting, cash handling, night audit, or front desk experience preferred.
• High school diploma or general education degree (GED)required; college coursework or degree preferred.

• Ability to speak, read, write, and understand the primary language(s) of the workplace.
• Ability to write routine reports and correspondence and communicate effectively with co-workers and managers.
• Ability to apply basic math concepts, including addition, subtraction, multiplication, and division, using whole numbers, fractions, and decimals.
• Comfort working with hotel and business systems, including property management systems and point-of-sale systems; experience withStayntouch, Alice, Shopify, Aloha, Toast, orBevSpotis a plus.
• High level of professionalism, discretion, reliability, and situational awareness.
• Comfortable working overnight shifts, independently, and in a guest-facing environment.

Other important details

Work environment information:

• This is an on-site role that works across hotel-based environments, including the front desk, lobby, guest-facing areas, office spaces, and property grounds.
• The noise level in the work environment is usually moderate.
• The person in this role may have to lift and carry up to fifty (50) pounds on a daily basis.
• The person in this role may have to remain stationary for extended periods,standand/or walk, push, kneel, bend, balance, squat, reach, and stretch during the shift.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

About Arbus Hospitality

Arbus Hospitality is a purpose-driven hotel management company based in Brooklyn, NY, co-founded by Stephen Chan and Erik Warner. The company is committed to creating collaborative relationships between hotels, employees, and the communities they serve. Backed by The Center for Responsible Hospitality, Arbus focuses on sustainable practices, ethical resource management, and empowering its diverse workforce to drive positive change. With a focus on innovation and environmental stewardship, Arbus Hospitality is shaping the future of hospitality.