Front Desk Agent

Are you a friendly, organized, and customer-focused professional looking to build a rewarding career in hospitality and guest services? We're seeking a Front Desk Agent to join our team in Kansas City, Missouri. If you enjoy welcoming guests, providing exceptional customer service, and supporting daily front office operations, we'd love to hear from you.

Whether you're beginning your career or bringing previous front desk, hospitality, or customer service experience, this is an excellent opportunity to grow in a supportive and fast-paced environment.

About the Role

As a Front Desk Agent, you will be the first point of contact for guests and visitors, creating a positive first impression while ensuring smooth front desk operations. You'll assist with guest check-ins and check-outs, manage reservations, answer inquiries, and provide outstanding customer service throughout every interaction.

What You'll Do

Guest Services & Front Desk Operations

• Welcome guests and visitors with a warm, friendly, and professional attitude.
• Manage guest check-ins, check-outs, and reservation requests.
• Answer incoming phone calls, emails, and general inquiries promptly.
• Provide information about facilities, services, amenities, and local attractions.
• Handle guest requests and resolve concerns quickly and professionally.
• Maintain a clean, organized, and welcoming reception area.

Administrative & Office Support

• Process payments and issue receipts accurately.
• Maintain guest records and update reservation systems.
• Coordinate with housekeeping, maintenance, and other departments to ensure efficient operations.
• Perform data entry, filing, scheduling, and other administrative tasks.
• Assist with preparing reports and maintaining office documentation.

Customer Service & Team Collaboration

• Deliver exceptional customer service during every guest interaction.
• Support daily front office operations and special guest requests.
• Collaborate with team members to provide a seamless guest experience.
• Follow company policies, procedures, and safety standards.
• Help maintain a positive, professional, and guest-focused environment.

What We're Looking For

• Excellent communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong organizational and multitasking abilities.
• Basic computer proficiency and familiarity with Microsoft Office.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Reliable, punctual, and dependable.
• Ability to work independently and as part of a team.

Previous experience in hospitality, front desk operations, reception, customer service, administrative support, or retail is a plus but not required. Paid training is provided.

Benefits & Perks

• Competitive hourly pay.
• Full-time and part-time opportunities available.
• Paid training and onboarding.
• Flexible scheduling, including evenings, weekends, and holidays.
• Supportive management and collaborative team environment.
• Career growth and advancement opportunities.
• Ongoing professional development.
• Employee recognition and performance-based incentives.
• Stable hours and long-term employment opportunities.

Apply Today

If you're searching for a Front Desk Agent job in Kansas City, MO, Hotel Front Desk position, Guest Services Representative role, Front Office Associate opportunity, or an Entry-Level Hospitality job, we'd love to hear from you.

Submit your application today. Applications are reviewed regularly, and qualified candidates will be contacted regarding the next steps in the hiring process.

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $19 - $25