Personal Banker II

Personal Banker II Benefit Highlights

• Paid vacation, personal, sick, holiday, volunteer, and birthday time off
• Top-notch health insurance, vision, and dental
• HSA, flexible spending plans, life insurance, short/long-term disability
• 401(k) with 6% match and 4% profit-sharing contribution
• Incentive bonus based on performance of the organization

Starting Wage: $20.98/ hour based on experience

Location: Portage, MI

About The Role

As a Personal Banker II, you’ll serve as a trusted advisor, delivering friendly, expert service and tailored financial solutions to help our members grow their financial wellbeing. You’ll support a range of member banking needs—including account management, loans, and digital banking—in a collaborative, professional setting. Your efforts in community outreach will strengthen Arbor’s presence and drive organizational growth.

Where You’re Headed

Personal Bankers often grow into Assistant Branch Managers and then onward to other leadership roles. The experience you’ll gain also transfers well to roles in our lending or back-office teams. Traveling between branches provides an opportunity to build relationships across branches, expanding your professional network. This role opens the door to many career growth possibilities!

What You’ll Do

• Build relationships with members to understand their financial needs and recommend appropriate products/services.
• Open and maintain various account types, including checking, savings, commercial, CDs, IRAs, trusts, estates, and conservatorships.
• Assist members with transactions, account inquiries/issues, loan applications, debit/credit card issues, and IRA withdrawals.
• Support branch operations through clerical tasks, balancing duties (drawer, vault, cash machines), and audit assistance.
• Educate and support members in using digital banking tools/services.
• Train new Personal Bankers as a Peer Coach and serve as acting supervisor in branch management’s absence.

Is This You?

• High School Diploma or equivalent
• 1 – 2 years’ experience in banking/financial services
• Strong communication/interpersonal, attention to detail, organizational, and problem-solving skills
• Proficiency in computer operation and Microsoft 365
• Professionalism in conduct, communication, and appearance
• Ability to work collaboratively in a fast-paced environment with frequently changing priorities based on member needs
• Ability to be bonded
• Preferred But Not Required: Proficiency with Fiserv DNA; Associate or Bachelor’s degree (business, finance, or related); Lending experience

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits. Visit our website to discover what makes us exceptional and apply in minutes: www.arborfcu.org/careers.