Qualified Mental Health Professional- Community Support Team Services

Qualified Professional (QP) – Community Support Team (CST)

Company: Arbor Care Solutions
Location: North Carolina (Community-Based Position)
Job Type: Full-Time
Pay: $22.00 – $28.00 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM, with rotating on-call crisis coverage and some weekend availability

Position Summary:

Arbor Care Solutions is seeking a dedicated and compassionate Qualified Professional (QP) to join our Community Support Team (CST). This position provides direct rehabilitative and supportive services to adults with mental health and/or substance use disorders through community-based interventions.

The QP works as part of a multidisciplinary team to help individuals achieve recovery goals, improve daily functioning, reduce symptoms, and successfully integrate into their communities. This role requires flexibility, strong clinical judgment, and participation in a rotating 24/7 on-call crisis response schedule.

Reports To: CST Team Lead

Essential Duties and Responsibilities:

Direct Clinical & Rehabilitative Services:

• Provide face-to-face services in community settings including homes, shelters, and public locations.
• Deliver psychoeducation, skill-building, supportive counseling, and rehabilitative interventions.
• Assist individuals in developing coping skills, emotional regulation, independent living skills, and recovery strategies.
• Support relapse prevention planning and completion of functional assessments.
• Maintain timely and accurate documentation in the electronic health record (EHR) in accordance with Medicaid and agency requirements.

Crisis Response & On-Call Coverage:

• Participate in a rotating 24/7 on-call crisis response schedule.
• Provide in-person crisis intervention services during mental health or substance use emergencies.
• Collaborate with the CST Team Lead and treatment team to assess risk, stabilize situations, and coordinate appropriate care.
• Assist with the development and implementation of crisis plans, WRAP plans, and psychiatric advance directives.

Care Coordination & Case Management:

• Connect individuals with community resources, including housing, healthcare, employment, benefits, and legal services.
• Assist with transitions from hospitals, residential treatment facilities, correctional settings, and other levels of care.
• Coordinate services across multiple systems and ensure follow-through on referrals.
• Advocate for individuals to support community integration and improved quality of life.

Treatment Planning & Documentation:

• Participate in the development, implementation, and review of Person-Centered Plans (PCPs).
• Ensure interventions are goal-oriented, measurable, and clinically appropriate.
• Monitor progress toward treatment goals and communicate barriers to the treatment team.
• Complete all required documentation within established timeframes.

Team Collaboration:

• Attend weekly CST meetings, treatment reviews, and clinical staffing sessions.
• Collaborate with Associate Professionals (APs), Paraprofessionals (PPs), Peer Support Specialists, and other team members.
• Promote a team-based, person-centered approach to service delivery.

Quality Assurance & Compliance:

• Adhere to all Medicaid regulations, agency policies, ethical standards, and clinical best practices.
• Participate in quality improvement initiatives, chart audits, and ongoing training opportunities.
• Ensure all services meet CST service definition requirements and documentation standards.

Qualifications:

Applicants Must Meet One of the Following Requirements:

• Master's degree in a Human Services field and one (1) year of full-time post-graduate experience with individuals with mental health and/or substance use disorders; OR
• Bachelor's degree in a Human Services field and two (2) years of post-degree experience with individuals with mental health and/or substance use disorders; OR
• Bachelor's degree in a non-Human Services field and four (4) years of post-degree experience with individuals with mental health and/or substance use disorders.

Additional Requirements:

• Minimum of one (1) year of experience working with adults diagnosed with mental health and/or substance use disorders.
• Valid North Carolina driver's license.
• Reliable transportation and proof of automobile insurance.
• Strong communication, organizational, documentation, and problem-solving skills.
• Ability to work independently in community-based settings.
• Availability to participate in rotating on-call crisis response, including evenings and weekends.

Training Requirements:

• Complete a minimum of 20 hours of CST-specific training within the first 90 days of employment.
• Participate in required continuing education and ongoing professional development activities.

Compensation & Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)

Schedule:

• Full-Time Position
• Monday–Friday, 8:00 AM–5:00 PM
• Rotating 24/7 On-Call Crisis Coverage
• Some Weekend Availability Required

Why Join Arbor Care Solutions?

At Arbor Care Solutions, we are committed to delivering high-quality, person-centered behavioral health services directly within the community. Our team works collaboratively to support individuals with complex needs through trauma-informed, recovery-oriented care. We value our employees, invest in professional growth, and provide opportunities to make a meaningful impact every day.

If you are passionate about helping individuals achieve recovery and independence while working within a supportive team environment, we encourage you to apply.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• https://arborcaresolutions.bamboohr.com/careers/44

Work Location: Hybrid remote in Winston-Salem, NC 27106

Salary : $22 - $28