What are the responsibilities and job description for the Field Service Associate, Full-Time position at Arbill Industries Inc?
Description
The Field Service Associate (Full-Time) will represent Arbill at our client sites. He/she will manage Arbill-owned inventory and is responsible for transporting items from our Headquarters location (10450 Drummond Rd) to client locations in the Greater Philadelphia area. Main responsibilities include restocking, receiving, inventory counts and resupply. The Field Service Associate will also be tasked with identifying opportunities on site for growth and will coordinate with the Safety Advisor managing the relationship.
The Field Service Associate shares a collective team goal of providing an exceptional customer experience. Exceptional customer experience is achieved by executing timely, accurate, and complete vendor-managed inventory counts and vending machine replenishments. The Associate communicates directly with the customer- providing timely and accurate information. The Associate also communicates directly with the sales operations/client success group and operations management as needed. Assigned tasks are completed with a Can Do and Respectful attitude.
The hours for this role will be 8:00 am - 4:30 pm. 4 days onsite at our headquarters location (Monday - Thursday) and Fridays are work from home. May need to work weekends as needed if escalations occur.
Job Duties
- Pack, unpack, and mark stock items using identification tag, stamp, or electronic marking tool or other labeling equipment
- Put away- ability to accurately move received product to storage bins. Replenish inventory to pick bins, VMI shelving, vending equipment
- Identify incorrect/short shipped items and immediately notify supervisor
- Inventory Management- ability to identify, count, and verify on hand inventory. Updates inventory counts in systems, spreadsheets, vending equipment.
- Identify opportunities for revenue growth and coordinate with Safety Advisor and on-site management
- Work independently, maintain predetermined daily schedule.
- Mechanically inclined, ability to perform basic maintenance, and trouble shoot.
- Communicate with on-site management, on-site technical personnel, on-site end users, Arbill support staff and Arbill Management.
- Provide any necessary training for use of vending equipment for on-site end users
- May operate forklift or other machinery in order to complete tasks
- Coordinate with Client Relations group on management and execution of client needs/requests. Ie: management of cases in Microsoft Dynamics (CRM), P21 (ERP), and ASD (vending interface)
- Be the face of Arbill and brand ambassador while engaging customers.
Requirements
- High School Diploma and/or GED equivalent
- At least 3 years’ experience working in a warehouse environment.
- Comfortable working in a fast-paced environment
- Previous VMI/Vending experience preferred
- Valid Driver’s License and Reliable Transportation and ability to travel between sites
- Must be able to successfully complete background check and drug screen