Total loss adjuster

Under intermittent supervision, investigate and resolve first and third party total loss claims. The claims may involve multiple vehicles, minimal exposure and / or Commercial auto coverages among other factors.

Key Responsibilities

• Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
• Contacts the owners of vehicles deemed a total loss by telephone or in writing.
• Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
• Evaluates case facts, ensuring the primary adjuster has properly vetted coverage in regard to the total loss vehicle; maintains a reminder system.
• Interprets and evaluates total loss valuations and salvage invoices to determine if they are applicable to the claim; investigates for proper charges and pays accordingly.
• Negotiates settlements with individuals, attorneys, and insurance agencies within their granted settlement authority level, inclusive of claims in which specific adjuster licensing is required.
• Demonstrates proficiency in handling Commercial total losses and Heavy Equipment.
• Assists, when requested, in the selection and evaluation of experts as needed.
• Manages litigation, checking to ensure that coverages are not exceeded, that legal expenses are adequate, and confers with attorney about case direction and disposition.
• Will assist in the training of Claims Service Specialists II and takes the lead on the mentoring of all new Claim Service Specialists.
• Provide Best Practices tips to assist in navigating negotiations and difficult conversations.
• Will keep management informed of activities and issues within assigned area of responsibility.
• Successfully completes all required training and applies.
• Perform other related duties as required or requested , including training of incoming new Claim Service Specialists in the area of problematic lienholders, shops and tow yards.
• Daily navigation and management of pending salvage inventory.
• Prepare independent appraisers when the policyholder chooses to utilize their arbitration rights under the policy when the total loss settlement cannot be agreed upon.
• Effectively work the primary claim system while balancing the work of other systems such as Phoenix.

Requirements :

• Excellent time management, customer service and communication skills
• Must be organized, detail oriented with strong negotiation skills
• 18 months or more in a Claim Service Specialist role with proven successful performance
• Valid Drivers license in good standing
• Pass applicable state licensing requirements

Last updated : 2024-11-07