Retail supervisor

Job Description:

Under the direction of the Operations Manager, the Retail Supervisor is responsible for the work that is carried out within the Retail Department. Coordinates daily retail operations to ensure staff members and customers experience a positive impression of the facility and its retail services.

Key Responsibilities:

• Supervises Retail Associates to ensure consistent coverage and operational support during all business hours.
• Coordinates daily store operations, including opening and closing procedures, cash handling, stocking, merchandising, and customer service.
• Trains Retail Associates by utilizing training programs established in conjunction with Aramark and retail leadership.
• Oversees retail floor operations to ensure world-class service is provided in the following areas: Customer assistance and point-of-sale transactions, Proper execution of merchandise display and store presentation standards, Product knowledge and customer engagement techniques, Handling customer returns, exchanges, and special requests, Monitoring and maintaining inventory levels.
• Ensures accurate operation and full utilization of the point-of-sale and inventory management systems.
• Assists with periodic inventory counts and reconciliations.
• Responds to customer concerns and resolves issues in a timely and professional manner.
• Maintains appropriate stock of retail merchandise and supplies; restocks as necessary.
• Oversees cash handling functions, including issuing and monitoring cashier banks.
• Designs and implements training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
• Responsible for ordering, storing, and inventorying all merchandise and supplies required for daily operations.
• Communicates closely with all departments to ensure a seamless customer experience.
• Establishes, implements, and follows all emergency and safety procedures.
• Performs any or all other duties as assigned by the Operations Manager.