What are the responsibilities and job description for the Reservations Coordinator position at Aramark?
About the Role:
We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Denali National Park and Preserve. As a Reservations Agent, you will play a vital role in ensuring visitors have an exceptional experience during their time in the park.
Responsibilities:
- Handle inquiries and process reservations for campgrounds, buses, park passes and other offerings into the park via Springer-Miller (SMS) reservation system.
- Maintain accurate and up-to-date records in the reservation system.
- Assist visitors with modifying or canceling existing reservations while adhering to park policies.
- Provide detailed information about park amenities, transportation schedules, and regulations.
- Address customer questions, concerns, and complaints professionally and promptly.
Qualifications:
- High school diploma or equivalent preferred.
- Prior experience in customer service, reservations, or hospitality preferred.
- Strong interpersonal and communication skills.
- Proficiency with reservation or booking software (training provided for park-specific systems).
- Ability to handle multiple tasks and maintain organization in a fast-paced environment.
