Client Services Administration

In this full-time position, you’ll provide an efficient and confidential administrative service.

• Answer phone and email inquiries from customers
• Provide excellent customer service by answering questions and concerns
• Track customer interactions and maintain accurate records in databases
• Assist staff in using software platforms and troubleshoot issues
• Coordinate with other departments to resolve customer issues and complaints
• Update and maintain knowledge of company services
• Take calls from potential customers to inform them of our services and pricing. Follow up calls as needed to convert to new client.
• Collaborate with leadership in ways to increase staff and clients.
• Participate in team meetings and provide insights to improve customer satisfaction.
• Review and process referrals from hospitals, physicians, patients, or families.
• Assist with onboarding new clients as needed.
• Assist with scheduling as needed.
• Educate patients and families about home health services, care plans, and the roles of various healthcare professionals involved in their care.
• Delivery of bins and binders to new clients' homes to ensure caregivers are equipped with the necessary info to service clients.
• Create client binders and maintain client files electronically to ensure compliance with regulations and company policies and procedures.
• Manage office inventory and supplies
• Communicate schedule changes, callouts with clients as needed.
• Scheduling clients and workers; backfill for call outs as needed.

Assist Recruiter as needed with the following:

• Coordinate and conduct onboarding of staff
• Prepare pre-employment files by creating packet ready with all onboarding documents for potential employees to complete.
• Collect employment documents and upload to appropriate file.