What are the responsibilities and job description for the Junior Desktop Support Administrator position at ARA?
This is a junior-level position at the Prototyping, Manufacturing & Integration Division located in Huntsville, AL. The individual selected for this position will work with our other on site LAN Manager and overall as part of a team of technical support staff across the country and will run and maintain all aspects of the LAN operating environment.
What you’ll do as a Junior Desktop Support Administrator:
Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2,300 professionals and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.
What you’ll do as a Junior Desktop Support Administrator:
- Provide desktop support and technical assistance to end users on a variety of issues.
- Utilize and respond to submitted tickets in a ticketing system
- Assist with supporting a small Windows server environment.
- Independently identify, research, and resolve technical problems.
- Troubleshoot PC hardware and software issues.
- Set up and maintain user accounts.
- Maintain file, print, and license servers.
- Administer and monitor data backups.
- Monitor and apply security patches and updates in a timely manner.
- Document and maintain IT related procedures.
- Help maintain inventory and licensing records for hardware and software acquisitions.
- Assists with special projects and assignments as needed.
- Minimum of four (4) years of relevant experience, experience supporting desktops/laptops and servers; specifically, with systems running Windows 10 and 11, Server 2019 and 2022 on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).
- Experience supporting an array of applications on Windows operating systems including, Microsoft Office 365, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
- Microsoft Active Directory administration experience
- Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.
- Obtain and maintain SECRET Clearance from the U.S. Department of Defense and be U.S. Citizen.
- Must be customer service focused and have excellent time management skills.
- Must be detail-oriented, proactive, well organized, and have ability to prioritize work.
- Requires ability to:
- Communicate effectively (both verbal and written)
- Work collaboratively with team members, and on an individual basis
- Experience with Windows Server 2019 and above
- Experience with Microsoft 365 office applications
- Experience with Solidworks PDM administration
- Experience with Veeam backup software
- Knowledge of Cisco VoIP phone administration
- Experience with VMWare vSphere virtualization and administration
- MCSE, A , Net , Security certifications
- Antivirus and SCCM
- DoD experience
- Understanding of IT security best practices
- Secret Security Clearance – Active or Inactive
Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2,300 professionals and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.