Vendor Maintenance Representative [AQ-14890]

Vendor Maintenance Representative

About The Role

We are seeking an experienced Vendor Maintenance Representative to serve as a technical liaison between an airline and external maintenance providers responsible for aircraft, engine, and component repairs. This role works closely with maintenance vendors, Engineering, manufacturers, leasing companies, and other aviation partners to ensure maintenance work is completed safely, accurately, on schedule, and in accordance with established technical and contractual requirements.

The ideal candidate brings strong aircraft maintenance or MRO experience, excellent vendor-management skills, and the ability to identify and resolve technical, quality, cost, and schedule issues in a fast-paced aviation environment.

What You’ll Do

• Administer and oversee maintenance and repair agreements with assigned vendors and repair agencies.
• Serve as the on-site technical liaison between the airline and maintenance providers.
• Monitor maintenance work-in-progress to ensure workmanship meets quality standards and approved work scopes.
• Ensure maintenance activities are performed in accordance with applicable specifications, procedures, and regulatory requirements.
• Track aircraft, engine, and component repair status, delivery schedules, technical issues, and changing maintenance conditions.
• Review and audit vendor invoices to verify accuracy and compliance with contractual terms and conditions.
• Investigate invoice discrepancies, warranty claims, repair adjustments, and other vendor-related financial issues.
• Maintain detailed records of maintenance discrepancies to support corrective actions, claims, and potential procedural improvements.
• Work closely with Engineering to ensure required technical information is available to vendors in a timely manner.
• Provide Engineering and leadership with feedback regarding conditions identified during maintenance.
• Identify issues that may affect aircraft safety, quality, cost, or schedule and escalate them appropriately.
• Evaluate changing maintenance conditions and recommend or authorize appropriate changes to the approved work scope within established authority.
• Perform root-cause analysis of significant aircraft or component discrepancies identified before or during maintenance.
• Recommend improvements to maintenance programs, procedures, and work specifications based on findings from vendor maintenance events.
• Stay current on developments in aircraft repair procedures, preventative actions, and maintenance practices.
• Maintain current aviation safety and Safety Management System (SMS) training and incorporate SMS principles into daily activities.
• Complete required training and maintain all necessary qualifications and certifications.
  
  

What We’re Looking For

• Experience in aircraft maintenance, airline technical operations, MRO, aircraft repair, or aviation engineering.
• Experience working with third-party maintenance vendors, repair stations, or external MRO providers.
• Strong understanding of aircraft maintenance processes, technical documentation, work scopes, and quality requirements.
• Experience monitoring maintenance work and resolving technical issues with external vendors.
• Demonstrated ability to manage competing priorities involving safety, quality, cost, and schedule.
• Experience reviewing maintenance-related invoices, contracts, warranty claims, or vendor charges.
• Strong analytical and problem-solving skills, including experience conducting root-cause analysis.
• Ability to communicate effectively with Engineering, Maintenance, vendors, OEMs, lessors, and other aviation stakeholders.
• Strong attention to detail and the ability to maintain accurate technical and commercial records.
• Ability to make sound decisions in situations involving changing maintenance conditions and competing priorities.
• Working knowledge of aviation safety, regulatory compliance, and SMS principles.
  
  

Preferred Qualifications

• Experience with commercial airline or major aircraft maintenance operations.
• Experience supporting heavy maintenance, aircraft checks, engine maintenance, or component overhaul/repair.
• Experience working with aircraft manufacturers, leasing companies, or other airlines.
• Familiarity with FAA maintenance regulations and requirements, including Part 43 and Part 145.
• Experience administering aircraft maintenance or MRO contracts.
• Experience with warranty claims, repair concessions, material disposition, or vendor performance management.
• Background in airline Engineering, Technical Operations, Maintenance Control, or Technical Services.
  
  

Why This Role Matters

This position plays a critical role in ensuring aircraft return from vendor maintenance safely, on schedule, within approved scope, and at the expected level of quality and cost. The successful candidate will combine hands-on aviation knowledge with strong vendor-management, analytical, and communication skills to help maintain the reliability and operational readiness of the fleet.

Industry: Aviation / Airlines / MRO

Function: Technical Operations / Aircraft Maintenance

Employment Type: Full-Time