What are the responsibilities and job description for the Senior User Researcher [AQ-24467] position at Aquent?
Aquent’s client, a retail and ecommerce leader, is looking to hire a Senior User Researcher on a full-time basis in Bentonville, AR (relocation assistance will be provided).
What You’ll Be Doing
User Discovery & Research
Education & Experience
What You’ll Be Doing
User Discovery & Research
- Conduct qualitative and quantitative user research (interviews, surveys, contextual inquiries) to uncover user behaviors, needs, and pain points.
- Develop user journeys, storyboards, and mapping techniques to visualize research findings.
- Analyze existing data sources (e.g., web analytics, user surveys, customer support interactions) to identify gaps between business expectations and user experience.
- Propose and refine research hypotheses to guide project planning and execution.
- Use data validation practices to help ensure accuracy and reliability.
- Translate research insights into clear recommendations that inform design decisions and business strategies.
- Identify, map, and analyze key stakeholders, learning about their needs and business contexts.
- Work with internal and external partners to share insights and align on research objectives.
- Prepare clear, concise, fact-based reports that build consensus and support cross-functional collaboration.
- Plan and run usability and user acceptance tests (such as alpha and beta) to validate design assumptions.
- Develop testing scenarios, documentation, and guidelines to support iterative design improvements.
- Use testing outcomes to improve the user experience and team processes.
- Communicate research insights clearly through written, verbal, and visual formats, adapting to different audiences and accessibility needs.
- Build and maintain productive relationships with team members and business partners.
- Contribute to a culture of respect, integrity, and continuous learning.
- Support peers through mentoring, guidance, and sharing of best practices.
- Understand customer and business problems through journey mapping and process improvement.
- Identify risks and opportunities in the user experience to inform future product enhancements.
- Deliver insights that support the company’s mission of customer-centric innovation and operational excellence.
Education & Experience
- Bachelor’s degree or equivalent practical experience in Human-Computer Interaction, Design, Psychology, Sociology, or a related field.
- Experience in user research, design research, or a similar role, ideally in a multi-stakeholder environment. Roughly 3 years is typical, but we welcome equivalent experience gained through other paths.
- Able to work 5 days/week in Bentonville, AR (relocation assistance will be provided).
- Working knowledge of qualitative and quantitative research methods, including user interviews, surveys, and usability testing.
- Experience analyzing web analytics, user data, and customer feedback.
- Familiarity with tools and frameworks for mapping user journeys and creating storyboards.
- Ability to identify and engage stakeholders across different functional areas.
- Clear written and verbal communication skills, with the ability to present complex insights concisely.
- Experience building consensus and influencing cross-functional teams to use data-informed insights.
- Master’s degree in a related field.
- Experience working in fast-moving environments with many partners.
Salary : $90,000 - $180,000