Senior Manager UX Design - ACC [AQ-24490]

EXCITING Senior Manager, UX Design ROLE – Onsite in Bentonville, AR

Generous Relocation Assistance will be provided.

The Senior Manager, UX Design leads the user experience strategy, frameworks, and design execution across a medium- to large-sized product portfolio. This leadership role directs a team of design professionals, partners closely with Product, Engineering, and Business leadership, and drives cohesive, accessible, and scalable customer experiences across omni-channel touchpoints. The opportunity is at the nation’s largest retailer and is located in Bentonville, AR.

Core Responsibilities

Strategic Leadership & Framework Design

• Define and champion user experience roadmaps and design strategies that balance business objectives, technical feasibility, and customer needs.
• Establish, scale, and govern design frameworks, interaction patterns, design systems, and documentation across native mobile (iOS/Android) and web platforms.
• Drive end-to-end design consistency across multi-disciplinary teams in partnership with Engineering Architects and Product Managers.
• Monitor industry trends, emerging technologies, and competitive benchmarks to anticipate user needs and inspire design innovation.
  
  

Execution & Portfolio Delivery

• Oversee the end-to-end UX lifecycle across complex initiatives: user journeys, information architecture, wireframes, high-fidelity prototypes, and design specifications.
• Guide teams in executing qualitative and quantitative research, user interviews, contextual inquiries, and usability testing to validate design hypotheses.
• Review Product Requirement Documents (PRDs) and technical architectures to ensure design intent and usability standards are maintained through launch.
• Partner with technical teams to develop functional proofs of concept, evaluate UI components, and troubleshoot prototype implementations.
  
  

Team Leadership & Talent Development

• Manage, mentor, and foster the professional growth of UX, interaction, and visual designers.
• Set clear performance expectations, conduct evaluations, recognize high performance, and cultivate an inclusive, high-trust team culture.
• Lead resource planning, workload allocation, and project milestone tracking across the portfolio.
  
  

Cross-Functional Collaboration & Stakeholder Alignment

• Act as a strategic partner and trusted advisor to cross-functional leaders in Product Management, Engineering, Merchandising, Analytics, and Customer Advocacy.
• Translate complex customer insights and data analytics into compelling narratives and executive presentations to secure strategic alignment.
• Facilitate co-creation workshops, design sprints, and cross-functional brainstorming sessions.
  
  

Qualifications

Minimum Qualifications

• Option 1: Bachelor’s degree in UI/UX Design, Graphic Design, Visual Communication, Product Design, Computer Science, Information Technology, or a related field, plus 5 years of professional experience in UX/UI, interaction design, or product design.
  
  

OR

Option 2: 7 years of professional experience in UX/UI, interaction design, visual design, or related digital product design fields.

• 2 years of direct supervisory or people management experience leading design teams.
  
  

Preferred Qualifications

• Master’s degree in UI/UX Design, Human-Computer Interaction (HCI), Product Design, or related discipline.
• 7 years of hands-on design experience, with 5 years in large-scale eCommerce, retail, supply chain, or enterprise environments.
• 4 years driving UX strategy across multi-product portfolios.
• Demonstrated expertise in digital accessibility, including practical implementation of Web Content Accessibility Guidelines (WCAG) 2.2 AA standards and assistive technologies.
• Experience designing front-end user experiences interfacing with Service-Oriented Architectures (SOA) and design system component libraries.
• Recognized design or design-thinking certification (e.g., IDEO U Foundations in Design Thinking).
  
  

Core Competencies

• UX & Interaction Design: Information architecture, wireframing, user task flows, journey mapping, site maps, and platform-specific design patterns (iOS Human Interface Guidelines, Android Material Design).
• Design Systems & Frameworks: Developing scalable component libraries, setting UI style guides and templates, governing site standards, and producing precise system-level design specifications.
• User Research & Discovery: Qualitative and quantitative research methods, contextual inquiries, user interviews, surveys, persona creation, and synthesizing behavioral data and analytics into actionable design insights.
• Usability Testing & Iteration: Designing test plans, building test scenarios, conducting user acceptance testing (UAT), documenting test cases, and iterating based on empirical user feedback.
• Prototyping & Technical Acumen: Interactive prototyping, proof-of-concept modeling, and collaborating with engineering architectures (familiarity with HTML/CSS/JavaScript and front-end solutions for SOA environments).
• Accessibility & Inclusive Design: Applying Web Content Accessibility Guidelines (WCAG 2.2 AA), designing for assistive technologies, and championing inclusive digital experiences.
• People Leadership & Talent Development: Managing and mentoring designers, setting performance expectations, conducting evaluations, resource planning, and cultivating a culture of belonging.
• Strategic Influence & Cross-Functional Alignment: Executive storytelling, consensus building across engineering and business partners, conflict resolution, and translating high-level business goals into actionable UX roadmaps.