Instructional Writer [AQ-22017]

Aquent is proud to partner with a global retail leader, an organization at the forefront of redefining commerce. This influential client combines the agility and innovative spirit of a startup with the vast resources and global reach of an industry giant. Your expertise will be crucial in empowering a diverse community of entrepreneurs, directly contributing to their growth and success within a massive and innovative platform. This role offers a unique opportunity to transform complex information into engaging, impactful learning experiences, helping countless sellers thrive in a rapidly evolving marketplace.

About Our Client

Our client is a leading global retail enterprise, renowned for its vast influence and innovative approach to commerce. Operating with the dynamic energy of a startup, this organization is backed by immense resources and a global footprint, constantly pushing the boundaries of what’s possible in the digital marketplace. They are deeply committed to fostering a thriving ecosystem for their diverse seller community, providing the tools and knowledge necessary for success.

About The Opportunity

Are you a creative professional passionate about transforming intricate information into compelling and effective learning content? This is an exceptional opportunity to make a significant impact by designing and developing comprehensive educational materials that empower a diverse community of entrepreneurs. As a key contributor, you will drive the creation of dynamic learning programs, from video scripts to interactive courses, ensuring clarity, accuracy, and an exceptional user experience. Your work will directly contribute to the growth and success of countless sellers, helping them thrive within a massive and innovative platform.

What You’ll Do

• Edit and produce written scripts and assets for engaging educational video series.
• Design and develop comprehensive learning materials, including eLearning modules, video scripts, written training materials, job aids, and storyboards.
• Conduct thorough learning needs analysis to identify educational gaps and opportunities, ensuring content relevance and effectiveness.
• Maintain and optimize the learning management system, including robust reporting on its effectiveness to drive continuous improvement.
• Create dynamic multimedia materials such as videos, animations, and virtual learning environments that captivate and educate.
• Capture essential screenshots and visual references to inform high-quality video production.
• Analyze user feedback to continuously refine and enhance course content and design, ensuring an optimal learning journey.
• Collaborate closely with cross-functional stakeholders to ensure seamless alignment and maximum effectiveness of all learning initiatives.
• Translate complex topics into clear, succinct, and engaging content specifically tailored for external and adult learners.
  
  

What You’ll Bring (Must-Have Qualifications)

• 4 years of experience in a Learning Design, eLearning, or educational content writing role.
• 4 years of general copywriting experience.
• Demonstrated experience in tech, eCommerce, or SaaS industries.
• A robust portfolio showcasing educational writing for external audiences or course design, which should include:
• Examples of various project types: eLearning modules, video scripts, written training materials, job aids, or storyboards.
• Demonstration of your design process, explaining the problem solved, target audience, the instructional design model used, and the development tools leveraged (e.g., Articulate Storyline, Vyond).
• Writing samples that clearly demonstrate the ability to translate complex topics into clear, succinct, and engaging content for external/adult learners.
• Expert-level proficiency in Microsoft Office tools (Word, PowerPoint, Excel).
• Experience working with project management software (e.g., Asana).
  

Bonus Points If You Have (Nice-to-Have Qualifications)

• Experience writing help documentation, video scripts, and designing diverse learning materials.
• Knowledge and hands-on experience with various learning management systems.
• Exceptional grammar, writing, and editing skills that elevate content quality.
• Excellent communication skills – both verbal and written – for effective collaboration.
• Ability to write clearly and succinctly for multiple audiences, adapting formal and informal tones as needed.
• Experience working collaboratively with project stakeholders and designers to achieve shared goals.
• A self-starter mentality with a passion for optimizing processes and leveraging technical tools.
• Experience with Content Management Systems (CMS) such as Contentstack or Salesforce.
• Familiarity with agile instructional design processes.
• Experience creating videos and presentations with Vyond or other AI-driven video production platforms.
• Experience in curating, developing, and managing online courses.
• A proven track record of working autonomously and self-managing projects while consistently meeting deadlines in a fast-paced environment.
• Comfort navigating ambiguity and quickly pivoting direction based on changing business needs.
• A commitment to clarity in communication and comfort with giving and receiving candid feedback during the review process.