What are the responsibilities and job description for the Service Delivery Consultant, Network & Security position at Aqueduct Technologies Inc.?
Aqueduct Technologies is seeking a Service Delivery Consultant to join our Professional Services team. The Service Delivery Consultant is a hands-on, customer-facing technical engineering role within Aqueduct’s Professional Services team. In this role, you’ll own the successful implementation of scoped customer projects, contribute to solution design, and deliver high-quality technical outcomes across a range of technologies.
\n- Technical Delivery: Own the implementation of scoped project and service work, delivering secure, reliable, and well-documented solutions aligned to approved designs and statements of work.
- Project Ownership: Independently lead smaller projects while collaborating with Project Managers and peers to manage dependencies and milestones as part of a project team.
- Solution Contribution: Produce first-pass designs and implementation approaches for smaller engagements; execute larger designs created by Senior Consultants or Architects with minimal guidance.
- Troubleshooting & Escalation: Troubleshoot technologies within your scope, handle initial escalation from Junior Consultants, and escalate appropriately and timely per established SOPs.
- Documentation & Quality: Create and maintain delivery artifacts including Design and Implementation plans, diagrams, validation evidence, as-builts, and handoff documentation.
- Customer Interaction: Communicate clearly and professionally with customers throughout delivery, setting expectations and addressing questions within scope.
- Mentorship & Team Support: Provide day-to-day guidance to Junior Consultants and collaborate with peers to share knowledge and seek guidance.
- Continuous Improvement: Follow delivery standards and established methodologies and SOPs while contributing feedback, lessons learned, and ideas to improve how we deliver services.
- Experience: 2–4 years of hands-on experience in IT delivery roles such as consulting, professional services, manages services, internal IT teams, or systems administration. Consulting experience is preferred but not required for candidates with the right technical depth and mindset.
- Technical Foundation: Working knowledge of core infrastructure, networking, security, cloud, or data platforms within your practice area.
- Execution Discipline: Ability to follow SOPs, manage maintenance windows, coordinate tasks, and deliver consistent, high-quality outcomes.
- Documentation & Communication: Strong written and verbal communication skills, with the ability to produce clear technical documentation and work effectively with customers, PMs, and peers.
- Troubleshooting Mindset: Structured approach to problem-solving and the judgment to escalate when appropriate.
- Growth Orientation: Curiosity, adaptability, and a strong interest in continuous learning and professional development.
- Certifications: Relevant associate-level certifications are preferred, but an aptitude for learning technology and a commitment to ongoing professional development are essential.
- Cisco CCNA
- Net /Sec /CWNA
- Fortinet FCA
- Enterprise LAN/WAN (Cisco Catalyst, Nexus, Meraki, Juniper Mist, FortiSwitch, Nile)
- SD-WAN and hybrid cloud connectivity (Meraki, FortiGate, Cisco, Palo Alto, Azure, AWS)
- Firewalls and security platforms (Cisco ASA/FTD, Palo Alto, Fortinet, Juniper, Umbrella, ZScaler)
- Identity and access control systems (Cisco ISE, Aruba ClearPass, Microsoft NPS)
- Wireless (Ekahau survey/design, Meraki, Cisco, FortiAP, Juniper Mist, Nile)
- Zero Trust architectures and segmentation (ZTNA, SASE, SSE)
- MFA platforms (Okta, Duo, Azure)
- Infrastructure automation (Catalyst Center, Ansible, Jinja2, Python, Terraform)
- You independently deliver small-to-medium network and security projects and collaborate with your peers for guidance and assistance when needed
- You execute validated designs accurately and efficiently, adapting templates and configurations to fit real-world environments.
- You contribute first-pass designs and implementation approaches for smaller engagements and collaborate with peers as needed as part of larger project teams.
- You troubleshoot issues within your scope and act as a first escalation point for Junior Consultants, executing and escalating appropriately per Aqueduct methodologies.
- You produce clear documentation including Design and Implementation plans, diagrams, validation evidence, and as-built documentation.
- You communicate effectively with customers, Project Managers, and peers to ensure smooth delivery and alignment.
- You love technology, have a growth mindset and an aptitude to continuous improvement
Aqueduct Technologies is committed to developing a diverse and talented team. We celebrate and support diversity and are committed to making an inclusive environment for all employees and applicants including women, minorities, individuals with disabilities, members of the LGBTQIA community, veterans, and any other legally protected group. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant on the basis of any status protected by federal, state, or local laws.
Aqueduct Technologies is one of the largest IT solutions providers in the US, recognized for our relentless pursuit of customer satisfaction, our corporate culture, technology leadership, and our commitment to the local community. We pride ourselves on our world-class engineering, the investments we make in our employees and our systems, and on our loyal base of customers and manufacturers. Recognized as one of the fastest-growing, private companies in Massachusetts—and awarded the Best Place to Work in Boston for six, consecutive years—there is no better time to join Aqueduct than now!