Customer Service Representative

Job Summary

We are seeking a dynamic and dedicated Customer Service Representative to join our team here at AquaSource Hawaii ! In this vital role, you will serve as the first point of contact for our clients, providing exceptional support and ensuring a positive experience with our company. Your energetic approach and strong organizational skills will help foster lasting relationships, resolve inquiries efficiently, and contribute to our overall mission of delivering outstanding service. This paid position offers an exciting opportunity to develop your communication and administrative skills within a vibrant, customer-focused environment.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, and live chat using multi-line phone systems and email platforms.
• Manage front desk operations, including greeting visitors, handling incoming calls, and directing clients to appropriate departments.
• Utilize Office management tools such as Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace to document interactions, update records, and prepare reports.
• Perform data entry tasks accurately using spreadsheets and productivity software while maintaining organized filing systems.
• Assist with appointment scheduling and calendar management for team members or clients, ensuring efficient time management.
• Provide clerical support including proofreading documents, managing filing systems, and supporting bookkeeping activities with QuickBooks or similar software.
• Support client communication efforts by maintaining professional phone etiquette, managing client files, and ensuring timely follow-up on requests.

Qualifications

• Proven experience in office management or administrative support roles with strong computer literacy across Microsoft Office, Google Workspace, and data entry platforms.
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Prior customer service experience in a front desk or call center setting is highly desirable.
• Strong communication skills, including phone etiquette and client interaction capabilities; bilingual ability is a plus.
• Familiarity with technical proficiency in office equipment such as multi-line phone systems, scanners, printers, and basic bookkeeping tools like QuickBooks.
• Demonstrated ability to handle confidential information with discretion and professionalism.
• Experience with medical receptionist duties or personal assistant responsibilities is advantageous but not required.

Join us to be part of a passionate team committed to delivering top-tier customer support! This role offers an engaging environment where your organizational talents and enthusiasm will make a real difference every day.

Pay: $23.51 - $28.31 per hour

Benefits:

• Flexible schedule
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan

Work Location: In person

Salary : $24 - $28