What are the responsibilities and job description for the General Manager position at AquaShine Express Car Wash?
Company Description AquaShine Express is dedicated to delivering high-quality express car wash services, ensuring every vehicle leaves impeccably clean with a distinctive, radiant finish. The team combines friendly, efficient service with advanced wash technology to create a fast, seamless customer experience that respects guests’ time. AquaShine Express focuses on excellence and consistent results, aiming to exceed customer expectations on every visit. Team members work in a supportive environment built around reliability, customer satisfaction, and pride in a job well done.
Role Description The General Manager at AquaShine Express Car Wash is a full-time, on-site role based in Sarasota, FL, responsible for overseeing daily operations and ensuring an exceptional customer experience. The General Manager leads, trains, and schedules staff; maintains high standards of safety, cleanliness, and equipment performance; and supports a positive, service-oriented work environment. This role manages inventory, coordinates maintenance with vendors, and monitors operational procedures to optimize efficiency and wash quality. The General Manager also oversees cash handling and basic financial controls, tracks performance metrics, and implements local marketing or promotional initiatives in alignment with company goals. Day-to-day, the General Manager is visible on-site, engaging with customers, resolving issues, and modeling professional conduct and strong work ethic.
Qualifications
- Operational leadership and management skills, including team supervision, scheduling, and performance coaching.
- Customer service and communication skills, with the ability to handle inquiries, resolve concerns, and build repeat business.
- Basic business and financial acumen, including cash handling, budgeting awareness, and use of metrics to drive decisions.
- Facility, equipment, and safety management skills, with attention to cleanliness, preventive maintenance, and compliance with safety guidelines.
- Problem-solving and organizational skills, including the ability to prioritize tasks, adapt to changing demands, and maintain consistent standards.
- Proficiency with point-of-sale systems and basic computer applications for scheduling, reporting, and documentation.
- Prior experience in retail, service industry, or automotive/car wash operations in a supervisory or management capacity preferred.
- Ability to work on-site in varying weather conditions, stand for extended periods, and perform light physical tasks as needed.
- High school diploma or equivalent required; additional education in business, management, or related fields is an advantage.