Service Supervisor

Ready to Lead, Coach, and Win?

Job Title: HVAC Field Supervisor – Service

Locations: De Pere & Appleton, WI

Department: HVAC Service

Reports To: Service Manager

Why You’ll Love This Role

If you’re the kind of leader who loves developing people, solving problems on the fly, and building a team customers rave about, this role is for you. As our HVAC Field Supervisor – Service, you’ll be the go‑to coach, motivator, and technical support for our HVAC Service Technicians—helping them grow their skills, hit goals, and deliver five‑star service every day.

You’ll split your time between the field and the office, supporting operations across De Pere and Appleton, while building a culture of accountability, positivity, and pride in workmanship.

What We Believe In:

Everything we do is rooted in our core values:

• Uncompromised Customer Service
• Unwavering Accountability
• A Contagious Positive Culture
• Collaboration That Wins

Our core focus is simple (and powerful): Earning the right to be recommended.

What You’ll Be Responsible For

Leadership & Performance

• Lead, coach, and develop a high‑performing team of HVAC Service Technicians
• Achieve team KPIs and performance metrics
• Ensure company standards, core values, and Nexstar processes are followed by all
• Conduct consistent 1:1s with Team Captains to discuss performance, opportunities, and goals

Customer Experience & Revenue Growth

• Coach technicians on building rapport and presenting the right solutions for customers
• Support and reinforce sales criteria to exceed revenue goals
• Review option sheets and referrals to ensure expectations are met
• Keep callbacks to a minimum through ride‑alongs, training, and real‑time coaching (about 25% of your time)

Operations & Strategy

• Integrate Nexstar service processes into daily field operations
• Assist with scheduling to meet customer demand and seasonal peaks
• Ensure staffing levels meet demand while staying on budget
• Promote safe work practices and ensure compliance with all codes and regulations
• Serve as technical backup and problem‑solver when your team needs support

Training, Hiring & Team Development

• Partner with field trainers to deliver consistent, high‑quality technical training
• Recruit, interview, hire, and onboard new technicians
• Build strong relationships with your team based on trust, empathy, and accountability
• Travel between Wisconsin and Minnesota locations as needed to support alignment and growth

What Success Looks Like

• Technicians feel supported, challenged, and motivated
• Customers consistently recommend us
• Revenue goals are met (and exceeded)
• Safety, quality, and professionalism are non‑negotiable

Skills & Strengths That Will Set You Apart

• Strong leadership and decision‑making skills
• Ability to coach, mentor, and develop people
• Excellent organization and follow‑through
• Clear, confident verbal and written communication
• Comfort in a fast‑paced, goal‑driven environment
• Strong mechanical aptitude and attention to detail

What You Bring 

• 2 years in a leadership or supervisory role (field service or technical operations preferred), or
• 4 years of HVAC Service Management experience, including scheduling, training, performance reviews, and escalation resolution
• HVAC industry experience strongly preferred
• Nexstar Service System Certification a plus

Technical & Professional Requirements

• Proficiency with computers, iPads, and smartphones
• Strong presentation and public‑speaking skills
• Ability to apply sound business judgment
• Must maintain a professional appearance (company uniform)

Licenses & Certifications

• Valid Driver’s License (required)
• All applicable federal, state, and local licenses and certifications

Physical & Work Environment

• Mix of office, field, and customer‑site work
• Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally
• Work in varying conditions: heat, cold, attics, crawl spaces, and confined areas
• Typical schedule includes 8–10 hour days, 5 days per week, with occasional evenings or weekends
• Moderate noise levels and a dynamic, hands‑on environment

The Bottom Line

This is more than a supervisor role—it’s a leadership opportunity. You’ll shape culture, develop talent, and help build a service team that’s proud of the work they do and the company they represent.

If you’re ready to lead from the front, coach with purpose, and have fun doing meaningful work—we’d love to meet you.