Security Officer I

Security Officers at the Aquarium of the Pacific are responsible for controlling and maintaining a safe and secure environment both for guests and staff. We are looking to fill our open positions on the Day Shift (7am to 3pm), Swing Shift (3pm to 11pm), and Grave Shift (11pm to 7am).

Essential Functions

• Perform patrols of interior areas and external perimeter as assigned. (Patrols occur multiple times throughout shifts.)
• Report suspicious person, activity, and hazards immediately. Take ownership of issues/incidents that arise until directed otherwise.
• Provide first aid/administer CPR if necessary to guests/staff as needed.
• Participate in crosswalk management, traffic control and parking management as needed in partnership with the parking structure.
• Welcome guests on arrival, answer questions and offer general Aquarium information.
• Deescalate adverse or highly charged situations. Remain calm.
• Participate in other routine assignments such as bag screening, crosswalk management, cash escorts.
• Complete detailed daily log and other incident reports, as assigned.
• Attend trainings for guard card and other related topics, as assigned.
• Operate CCTV surveillance system, when assigned.
• Remain onsite throughout shift, in the event of incidents that require ‘all hands’ response.
• Additional responsibilities may be delegated due to the culture of the aquarium.

Qualifications

• Must have a high school diploma or equivalent
• Must speak fluent English; other spoken languages a plus
• Previous security officer experience or current Guard Card status a plus
• Previous customer service experience also a plus
• California driver’s license in good standing

Knowledge and Skills

• Have a working knowledge of resources available including computer, telephone, radio, property surveillance cameras and alarm systems as trained.
• Ability to interact positively with guests in all types of situations and to de-escalate any potential hostile or aggressive situation.
• Ability to work in a fast-paced environment, successfully handling multiple tasks such as daily activity log, key and radio control forms, vehicle deployment, lost and found and control of deliveries admitted onto Aquarium property.
• Ability to meet scheduled shift including weekend and holiday periods.

Physical Demands

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand and walk for long periods of time.
• Ability to run.
• Ability to balance, bend, squat, climb, kneel, twist.
• Ability to lift and carry up to 0-50lbs.
• Ability to pull and push up to 0-50lbs.
• Full functional range of motion in all major body joints from reaching, twisting, bending, simple and power gripping, fine and gross motor skills.

Mental Demands

The mental demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Resilience and ability to maintain composure, manage emotions and professionally handle a range of situations in fast-paced work setting.
• Ability to maintain composure and handle difficult situations with professionalism.
• Strong problem-solving skills to analyze issues and find effective solutions.
• Ability to prioritize tasks and work efficiently under pressure.
• Flexibility and adaptability to handle changes in schedules or responsibilities.
• Critical thinking and decision-making abilities to handle complex situations.
• Empathy and emotional intelligence to understand and respond to the needs of colleagues or customers.

Work Environment

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exposure to various in temperature, humidity, or wetness.
• Wet, dirty, uneven surfaces and walkways.
• Exposure to confined spaces.

Interested & Qualified?

If you meet the requirements of this position, please apply through our employment web page. You will be directed to our web application process, the successful completion of which is required for all applicants. There are THREE simple steps to this process, which is administered by Hire Select:

• You will complete a brief web application;
• You will attach or build your resume;
• You will complete the online assessment(s).Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration.

Thank you so much for your interest in the Aquarium of the Pacific!

The Aquarium of the Pacific is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $19.75 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Ability to Commute:

• Long Beach, CA 90802 (Required)

Ability to Relocate:

• Long Beach, CA 90802: Relocate before starting work (Required)

Work Location: In person

Salary : $20