What are the responsibilities and job description for the Information Technology Administrator position at AquaPhoenix Scientific LLC?
Information Technology Administrator
AquaPhoenix Scientific, a leader in the global commercial water treatment industry, is seeking an experienced Information Technology Administrator to join our growing IT team. The IT Administrator will manage the development, implementation, and use of technology across the Company’s computer systems, networks, and servers. Areas of responsibility will include a full range of information systems and telecommunications activities, including establishing user permissions, deploying software updates and security protocols, troubleshooting complex issues, and supporting company-wide efforts to improve the effective use of technology.
This is a full-time, exempt position with full benefits. The position requires an in-office presence from our Hanover, PA headquarters and reports directly to the IT Manager. Indirectly responsible for two IT department associates. This position requires working infrequently outside of regular business hours as needed and limited travel to company facilities.
Although not all inclusive, additional key responsibilities, expectations, and skills will include:
- System maintenance: Install, configure, and upgrade computer hardware, software, and peripherals. Keep systems and applications updated with the latest patches and antivirus definitions.
- Network and server management: Manage network devices, servers, and cloud infrastructure (like Microsoft 365) to ensure reliable operation.
- Troubleshooting: Monitor system and network performance. Diagnose and resolve hardware, software, and network connectivity issues for users and systems. Document problems and their solutions.
- Security: Implement and maintain security protocols, monitor security logs, and manage user accounts and access permissions to protect against threats and ensure data integrity.
- Technical support: Provide direct technical assistance to users, respond to support tickets, and assist with the setup of new users.
- Backup and Disaster Recovery: Perform regular data backups and assist in developing and executing disaster recovery plans.
- Future State Planning: Research and recommend new IT solutions contributing to the overall IT strategy.
- Hands-On Approach: Assist in the installation, configuration, and maintenance of computer hardware, printers, software, and networks.
- End User Management: Ensure hardware availability, product upgrades, and connectivity for new and existing employees. Provide advanced technical support, resolving hardware and software issues promptly.
- Best Practices: Stay up to date with the latest industry trends and technologies. Implement best practices to ensure network integrity, stability, and security.
Qualification and Education
AquaPhoenix Scientific considers applicants with diverse backgrounds, education, and work experience; however, applicants for the IT Administrator position will frequently have a combined education and/or work experience that is a minimum of a high school diploma, plus Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, and/or equivalent experience required. Extensive experience in installation, configuration, and maintenance of computer hardware, printers, software, and networks required. Must be able to interact with co‐workers, supervisors, and vendors in a professional manner; accept constructive criticism and differing ideas; and work as a team member or independently as needed.
Other qualifications and attributes include:
- 5-7 years of network administration, or system administration experience.
- System administration and IT certifications in Microsoft, or other network related fields are a plus.
- Working knowledge of virtualization, VMWare, or equivalent. Active Directory and Microsoft Entra ID, Cloud services: Office 365, Azure, and AWS.
- Strong knowledge of systems and networking software, hardware, and networking protocols.
- Experience with scripting and automation tools.
- Ability to implement and effectively develop helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
- Support internet, LANs, WANs, data circuits and related vendors.
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
- Ability to deploy cybersecurity principles and best practices.
- Travel infrequently via vehicle, air, and/or other modes of transportation, infrequently.
- Prioritize assignments and meet deadlines
- Valid US driver’s license.
About AquaPhoenix Scientific
AquaPhoenix is driven by a company culture that inspires a flexible, fun, ‘can-do’ approach to business. We are an industry leader in water testing kits and reagent manufacturing, as well as a distributor of thousands of testing products and supplies for a multitude of industries including industrial water treatment, cleaning & sanitation, oil & gas, environmental, water conditioning, and education.
If you are looking for a great work environment, competitive pay, bonus opportunities, career growth, and exceptional benefits that include health, dental, vision, 401(k), STD/LTD, and generous paid time off consider a career with AquaPhoenix Scientific. We are an Equal Opportunity Employer that embraces diverse skills, perspectives and ideas that help our business grow. Minorities, females, protected Veterans, and individuals with disabilities are urged to apply. For more information or to apply, please visit www.aquaphoenixsci.com.