Position Overview

Regional Vice President of Service Operations | HVAC, Mechanical & Industrial Systems

Location: Santa Ana, CACompensation: Executive Base Salary Performance Bonus Full Benefits

Lead Large-Scale Service Operations. Build Teams. Drive Growth.

Are you currently leading regional service operations within HVAC, mechanical services, MEP, industrial maintenance, or technical field services?

Aquafinity is seeking a high-impact operational leader to oversee and scale national field service operations for a rapidly growing commercial water systems organization.

This role is designed for executives who thrive in fast-paced service environments and understand how to improve technician performance, operational efficiency, customer retention, and service profitability across multiple regions.

If you’ve led large field teams, owned service P&L, improved KPIs, and built scalable operational systems within HVAC or industrial service organizations, this opportunity offers executive visibility, autonomy, and long-term growth.

Why This Opportunity Gets Attention

• Executive leadership role with direct impact on company growth
• High-visibility position partnering closely with ownership and senior leadership
• Opportunity to modernize and scale a national service organization
• Blend of strategic operations leadership and technical engineering oversight
• Strong compensation package with bonus potential and full benefits
• Growing company with significant expansion plans

What You’ll Lead

Multi-Region Field Service Operations

• Lead regional service managers, field supervisors, dispatch teams, and technicians
• Drive operational KPIs including:
  • Technician utilization
  • Response times
  • First-time fix rates
  • Service profitability
  • Customer retention
• Improve workforce planning, scheduling efficiency, and field productivity
• Build accountability systems and performance metrics across service teams

Technical & Engineering Leadership

• Oversee service operations involving:
  • Pumps
  • Motors
  • Mechanical systems
  • Controls
  • Filtration systems
  • Industrial water systems
• Serve as executive escalation point for major technical issues and critical accounts
• Standardize technical training, troubleshooting procedures, and service quality

Operational Excellence & Process Improvement

• Own service operations P&L, forecasting, budgeting, and labor optimization
• Improve margins through operational efficiency and scalable systems
• Develop SOPs, workflows, and service standards across multiple regions
• Optimize ERP, CRM, dispatching, and field service management platforms
• Partner cross-functionally with installation, engineering, and project teams

Strategic Business Leadership

• Support national account growth and long-term service agreements
• Collaborate with business development and sales leadership
• Strengthen customer relationships and operational performance
• Help shape company-wide operational strategy and expansion initiatives

Ideal Background

Strong consideration will be given to leaders from:

• HVAC service organizations
• Mechanical contractors
• MEP service providers
• Industrial maintenance companies
• Building automation and controls
• Facilities services
• Industrial equipment service operations
• National field service organizations

Qualifications

• 12 years of leadership experience in HVAC, MEP, industrial service, or technical operations
• Proven success leading multi-site or multi-region service organizations
• Strong understanding of:
  • Field service KPIs
  • Dispatch operations
  • Preventative maintenance programs
  • Service contracts
  • Technician productivity metrics
  • Workforce planning
• Experience managing service operations P&L
• Deep operational and technical understanding of mechanical systems
• Experience implementing or optimizing ERP, CRM, and FSM platforms
• Demonstrated ability to build, mentor, and scale high-performing teams

Preferred Experience

• Water systems, aquatics, filtration, or water treatment experience
• Oversight of both service and installation operations
• Industry certifications such as CPO, AFO, or similar
• Experience within rapidly scaling service organizations

About Aquafinity

Aquafinity designs, installs, and services commercial aquatic, mechanical, and water management systems nationwide. The company operates in mission-critical environments where uptime, performance, and reliability are essential.

Apply Today

If you’re ready to lead large-scale field operations, improve service performance, and help scale a growing national organization, we encourage you to apply.