What are the responsibilities and job description for the Office Manager position at Aqua-Tots Swim School?
Management Positions (Office Manager)
Join a fast-paced, culture driven work environment for the largest swim school franchise worldwide! We are looking to invest in leaders who are willing to learn and grow to make a difference in their community! This management team would lead and manage all school staff in upholding Aqua-Tots Swim Schools core values and brand standards to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots curriculum standards and provide excellent customer service in a safe and welcoming environment. Our mission is to save lives by teaching children how to become safe and confident swimmers for life – and we absolutely
LOVE what we do!
Job Skills
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- Employment: Full-Time, non-exempt
Join a fast-paced, culture driven work environment for the largest swim school franchise worldwide! We are looking to invest in leaders who are willing to learn and grow to make a difference in their community! This management team would lead and manage all school staff in upholding Aqua-Tots Swim Schools core values and brand standards to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots curriculum standards and provide excellent customer service in a safe and welcoming environment. Our mission is to save lives by teaching children how to become safe and confident swimmers for life – and we absolutely
LOVE what we do!
Job Skills
- Required Bachelor’s degree or 1-3 years of experience in management
- Strong multitasking, decision-making, and leadership skills
- Generous PTO, vacation, sick time package
- Healthcare benefit plans available
- Monthly employee events, including annual King’s Island Trip
- Must love people and support our company mission of drowning prevention in the community
- Experience in customer service and/or aquatics preferred
- Uphold Aqua-Tots Swim Schools Core Values:
- Affirm each other’s strengths and protect each other’s weaknesses
- Treat others the way you desire to be treated
- Extend grace to those who are teachable
- Seek first to understand others before trying to be understood
- Choose relationships over profits
- Think outside the box; always question the status quo
- Praise in public; correct in private
- Become Water Safety Instructor certified to be well rounded in Aqua-Tots business
- Provide excellent customer service by communicating effectively with potential and existing customers while building relationships with families
- Provide information about our facility, swim program, mission, and core values
- Become comfortable navigating our Point-of-Sale and CRM platforms
- Ensure facility safety and cleanliness
- Manage daily school operations for provide efficiencies, revenue growth, and retention of customers and staff
- Handle customer complaints gracefully by using customer-focused principles in every customer interaction
- Supervise/plan/anticipate staff scheduling and needs
- Interviewing/hiring/training/evaluating/discipline/firing of staff
- Lead monthly in-service trainings for the team
- Other duties as assigned
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