Customer Service Specialist $18 per hour

Pay & Advancement

• Starting pay: $18/hour
• Pay raises at 90 days, 6 months, 12 months, and every 6 months after that
• Must be 18 years old to apply

At Aqua-Tots Swim Schools, we provide the highest quality swim lessons—and we have a blast doing it! Our mission is to be the best swim school in the world. We believe swimming is a life-saving skill that every child should learn. That’s why we’re looking for friendly, enthusiastic team members who want to make a difference.

The Customer Service Specialist is a game-changer in the life of a child. They are responsible for implementing & upholding the Aqua-Tots Core Values in every interaction, whether with children, parents, or staff members.

Our Benefits:

• Starting pay: $18/hour (Must be 18 years old to apply)
• Pay raises at 90 days, 6 months, 12 months, and every 6 months after that
• Weekly and Monthly contests to win prizes and money
• Career growth into leadership roles
• Paid training
• Medical, dental, and vision benefits (for eligible team members)
• 401(k) with company match
• Telehealth supplemental insurance (disability, accident, hospital)
• Quarterly team outings & holiday parties
• Employee and member referral bonuses
• Educational Assistance & Personal Enrichment programs
• Employee family swim lesson discounts
• Break room stocked with snacks & drinks
• Closed for major federal holidays
• Aqua-Tots Core Values

Want to see what it’s like to work here?

Watch this short video: https://youtu.be/F3T0BDAEGVk?si=78xNWLGa0AlJw4KS

What we are looking for

• Outgoing, friendly, and professional
• Excellent communication and hospitality skills
• Comfortable using computers and scheduling software
• Great at multitasking and staying organized
• Detail-oriented and dependable
• Customer service or hospitality experience preferred
• Sales experience is a plus
• Bilingual is a bonus (Spanish, Mandarin, etc.), but not required

No Experience in Swim Schools? No Problem!

If you’re excited about this role but don’t meet every qualification—apply anyway. We hire for personality and train for skill. If you’re positive, coachable, and want to grow, we’d love to meet you.

Schedule Requirements

• Minimum of 3 shifts per week:
• At least 2 weekday afternoon/evening shifts (3:30–8:30 PM) AND
• 1 weekend shift – Saturday OR Sunday (8:30 AM–1:30 PM).

What You’ll Do

• Greet customers with a warm, welcoming attitude
• Communicate effectively with families and children
• Build strong relationships—learn names, show you care
• Answer phones, give tours, and explain swim programs
• Enroll students and manage class schedules using our system
• Resolve customer concerns with empathy and professionalism
• Maintain a clean, friendly, and safe front desk and lobby
• Smile and have fun while making a difference!

Aqua-Tots Swim Schools is the leader in swim instruction for children ages 4 months to 12 years, with locations in communities across the globe. Our vision is simple but powerful: to save lives by teaching children how to become safe and confident swimmers for life.
We are passionate about providing a family-friendly experience, a positive team culture, and a world-class swim education. Whether in the pool or at the front desk, every team member plays a key role in helping children gain life-saving skills and giving parents peace of mind.
If you're energetic, dependable, and love working with families and kids, Aqua-Tots is a place where you can grow, thrive, and make a lasting difference—one swimmer at a time.

Pay: Starting at $18.00 / hour

Benefits:

• Flexible schedule
• Health insurance
• Dental insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount
• Paid training
• Vision insurance
• Disability insurance

Job Type: parttime

Schedule:

• Weekend availability
• Monday to Friday

Education: High school degree

Work location: On-site