What are the responsibilities and job description for the Customer Service / warehouse assistant position at Aqua Nutraceuticals?
The Customer Service Representative will provide customers with support on purchase orders, production status and shipments by:
- Handling all calls and inquiries.
- Providing a first in class customer service experience to customers.
- Managing shipment order creation & processing.
- Finished product inventory control.
- Prepare orders for shipping.
- Coordinating the freight with freight carriers for orders.
- Following and reviewing customer specific handling procedures.
- Routing time & time sensitive shipments.
- Communicating expectations and status updates to internal and external customers.
- Coordinate and track shipments on a daily basis
- Providing price quotes.
- Working together as a team with all departments and offices.
- Create packing slips of shipped product.
- Review bulk inventory to make sure it’s within minimum limits
Requirements:
- College education and /or industry experience (pharmaceuticals/Nutraceuticals)
- Experience coordinating freight and shipments
- Experience with Quickbooks online
- Inventory control experience
- Be able to lift boxes up to 50lbs
- Basic knowledge of Inventory Management Systems
- Strong customer service skills
- Bilingual English and Spanish
- Strong interpersonal skills, positive attitude & self-motivated
- Good decision making skills and analytical
- Ability to communicate effectively both orally and in writing
- Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
- Strong organizational skills; attention to detail
- Knowledge of Microsoft Word and Excel
- Strong typing/data entry skills
Job Type: Full-time
Shift:
- 8 hour shift
Experience:
- Customer Service: 1 year (Required)
- Quickbooks online: 1 year (Preferred)
Language:
- Spanish (Required)
Work Location: In person