What are the responsibilities and job description for the Assistant Manager, Customer Experience position at Aqua Duks Swim School?
Assistant Manager, Customer Experience
Aqua Duks Swim School – Anaheim Hills, CA
$25–$27/hour | Full-Time | Leadership Opportunity
Make a Splash in a Role That Matters
Bring your leadership and passion for people to a team where relationships come first. At Aqua Duks Swim School, every family interaction matters-from the first call to the last high-five after a lesson. Exceptional service here means clear communication, proactive follow-up, and genuine care.
We're seeking an Assistant Manager of Customer Experience who leads with heart, strengthens family relationships, and ensures every parent and swimmer feels supported, informed, and confident.
Why You'll Love Working Here
- $25–$27/hour performance bonuses
- 401(k), sick time, and employee discounts on lessons
- Professional growth & leadership development
- Team outings, raffles, and a supportive, fun culture
- Access to counseling and wellness resources
What You'll Do
- Deliver an Exceptional Experience & Build Community
- Ensure every family interaction reflects our values: Safety, Trust, Growth, Community, and Professionalism.
- Communicate clearly and promptly with families before, during, and after lessons.
- Build relationships through proactive support and thoughtful follow-up.
- Plan birthdays, events, and community touchpoints that connect families to the Aqua Duks experience.
- Support local partnerships and fundraising efforts that strengthen community impact.
- Lead the Front Desk Team
- Recruit, train, and mentor front desk staff to deliver outstanding service.
- Oversee scheduling, registration, and billing accuracy.
- Provide ongoing coaching and feedback to help your team thrive.
- Oversee Systems & Operations
- Manage tuition, billing, credits, and discounts with transparency and accuracy.
- Track KPIs tied to customer satisfaction and operational efficiency.
- Coordinate smoothly between front desk, instructors, and leadership.
- Manage retail inventory and vendor relationships.
- Maintain a professional, organized, and welcoming facility.
Who You Are
- Experienced in customer service, operations, or team leadership (education or family-focused a plus).
- Strong communicator and coach who leads by example.
- Organized, detail-oriented, and calm under pressure.
- Approachable and people-focused-you love building trust and systems that work.
About Aqua Duks
Aqua Duks Swim School is a family-owned, community-driven program built to enrich lives-in and out of the water. Proudly ranked the #1 Swim School and Swim Facility in Orange County, we're known for individualized instruction, exceptional service, and a team that truly cares. Our core values-Safety, Trust, Growth, Community, and Professionalism-guide everything we do.
Ready to Join Our Team?
Be part of a people-first culture that's making waves.
Apply today and grow with Aqua Duks.
Salary : $25 - $27