Surgical Dermatology Group - Front Desk Receptionist - Madison

Surgical Dermatology Group (SDG), part of the AQUA Dermatology portfolio of practices, delivers cutting-edge care to its patients. We have a heart for service, a passion for our communities, and an unwavering commitment to excellence in all we do. We are privileged to make a global impact by providing medical services in underserved communities worldwide. We offer comprehensive dermatology services, including medical dermatology, skin cancer surgery, and cosmetics. Our physicians are committed to lifelong learning to deliver the most advanced treatments and procedures available.

Front Desk Receptionists are the first point of administrative contact for patients in the office and perform a variety of functions, including greeting patients, scheduling appointments, and checking them in and out.

Essential Functions

• Adheres to the Our Mission Statement, Credo, Service Goals, and Values, always providing exceptional customer service.
• Greet and welcome patients as they arrive for their appointments.
• Register new patients and update existing patient demographics by ensuring collection of all necessary documentation for treatment, and accurately collect and apply payments for services and products.
• Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette; direct calls as needed.
• Facilitates patient flow by notifying clinical staff of patient arrivals, monitoring delays, and communicating with patients and clinical staff; checks patients in and out for appointments.
• Keeps office supplies adequately stocked by anticipating inventory needs and monitoring office equipment.
• Learns new products and maintains an accurate inventory of all items.
• Ensures a positive experience for each patient through excellent customer service practices.
• Verifies patient health benefits with approved health care companies.
• Sends out and receives medical records and referrals for patient care.
• Keeps the reception area clean and organized.
• Works in a team environment to accomplish common tasks in a collegial manner.

Our Benefits Include:

Required Education and Experience

• High School diploma or equivalent
• Strong customer service background
• 1- 2 years of Medical Reception experience is preferred

Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice with over 100 locations throughout Florida, Georgia, and Alabama. Our established practices and experienced physicians deliver the highest-quality outcomes and exceptional patient care. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!