What are the responsibilities and job description for the Patient Services Representative position at AQUA DERMATOLOGY MANAGEMENT LLC?
Riverchase Dermatology is partner with Aqua Dermatology who is Florida’s leading premier medical and cosmetic dermatology practice with over 110 locations throughout Florida, Alabama, and Georgia. Our comprehensive services cover every aspect of dermatology as well as include plastic surgery, radiation oncology, and vein services.
The Patient Services Representative acts as a liaison between Riverchase Dermatology and its current and potential customers assisting customers by determining their requirements; answering inquiries, resolving problems, fulfilling requests, and maintaining the designated database.
We are looking for an energetic, hard-working, dependable, multi-tasking Medical Insurance Patient Services Representative who is passionate about helping others and making a difference.
Essential Functions
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Determines client requirements by answering telephone calls, interviewing patients and verifying information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains call center database by entering information, keeping records of all conversation
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
- Maintains communication equipment by reporting problems.
- Accomplishes sales and organization mission by completing related results as needed.
- Meets personal/team qualitative and quantitative targets.
- Other duties as assigned.
We offer competitive salaries and benefits:
- Medical, Dental, and Vision available after 30 days of hire
- Short-term disability and life insurance, and many ancillary options.
- 401k available after 90 days of hire
- Excellent growth and advancement opportunities
- Bonus incentive program
POSITION TYPE AND EXPECTED HOURS OF WORK
- Full-Time
- Monday – Friday
- Remote
- 8 am – 5 pm
Travel
Travel is not expected for this position