What are the responsibilities and job description for the Front Desk Spa Coordinator position at AQUA DERMATOLOGY MANAGEMENT LLC?
Riverchase Dermatology, an AQUA Dermatology portfolio practice, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology. Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice with over 100 locations throughout Alabama, Florida, and Georgia. Our established practices and experienced physicians offer patients the highest quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise
The Spa Coordinator greets patients/clients at the front desk, answers calls with exemplary telephone technique, shows an energetic, welcoming attitude, provides exceptional customer service to Spa guests and cosmetic patients. Team Member handles the initial paperwork involved with setting up charts, obtains patient signatures on appropriate forms and collects payments for services and retail sales. Team Member will be responsible for understanding all cosmetic/spa procedures; will have heavy interaction with clients and Spa guests as well as constant interaction with Healthcare Providers.
Essential Functions:
- Prepares new patient/client charts and alerts Medical Records to pull charts of established patients for next day’s schedule
- Prepares encounter forms for each day and completes super bills for laser procedures with established consultations
- Collects payments for services, schedules follow-up appointments, completes encounter forms when necessary, and prints receipts
- Answers calls, screens calls and takes accurate messages. Refers patients/clients to the Cosmetic Coordinator when appropriate
- Follow up with all cosmetic interest questionnaires on a weekly basis and schedule accordingly
- Acts as the liaison between waiting patients/clients, aestheticians, MAs and providers
- Knowledge of make-up and skincare product lines for retail sales to customers
- Manages spa schedules for efficiency with the goal of maximizing the provider’s/aesthetician’s schedule
- Conducts daily checks on skincare and cosmetic inventory and reports any shortage to the Director
- Assist CS tech or aesthetician in any prep work if time allows
Our Benefits:
- 401(k)
- Dental Insurance
- Health insurance
- Life insurance
- Vision insurance
- Generous paid time off
- Ancillary benefits
- Employee discounts on services and products
Education and Experience:
- Experience in a similar capacity involving direct communication with clients, preferably in a medical or retail setting.
- Previous Spa experience preferred
- Previous sales background an asset
- High school graduate