What are the responsibilities and job description for the Field Service Technician position at Aqua-Chem?
Position Overview
The Field Service Technician at Aqua-Chem responsibilities include providing on-site technical expertise and service during pre-and post- installation of water purification equipment for Aqua-Chem's diverse customer base. The individual will provide an ongoing interface with the customer and act as a technical consultant to assure our equipment operates both efficiently and economically, resulting in maximum operational uptime in our customer's facilities. The Field Service Technician is the face of Aqua-Chem to our customer, integral to meeting our customer satisfaction goals
Schedule: Monday - Friday | 8:00 am - 5:00 pm
Location: Knoxville, TN
Pay Range: Dependent on Experience | $35.00 - $47.00
Benefits: Group Medical, Dental Vision, 401(k) Match, Paid Vacation, Paid Holidays, and Paid Sick Time. Employer Paid Benefits: STD, LTD, Life AD&D
Essential Duties:
The Field Service Technician at Aqua-Chem responsibilities include providing on-site technical expertise and service during pre-and post- installation of water purification equipment for Aqua-Chem's diverse customer base. The individual will provide an ongoing interface with the customer and act as a technical consultant to assure our equipment operates both efficiently and economically, resulting in maximum operational uptime in our customer's facilities. The Field Service Technician is the face of Aqua-Chem to our customer, integral to meeting our customer satisfaction goals
Schedule: Monday - Friday | 8:00 am - 5:00 pm
Location: Knoxville, TN
Pay Range: Dependent on Experience | $35.00 - $47.00
Benefits: Group Medical, Dental Vision, 401(k) Match, Paid Vacation, Paid Holidays, and Paid Sick Time. Employer Paid Benefits: STD, LTD, Life AD&D
Essential Duties:
- Provide technical service and support to our client base in their water production facilities
- Solve technical problems related to water treatment equipment, and recommend solutions and/or modification to equipment or operational protocol as required
- Preventative and scheduled maintenance, trouble shooting, and repairs
- Performs most complex installations, repairs, troubleshooting, performance testing and/or modifications of equipment at job site.
- Replacement and spare part sales support
- Assigns, instructs and oversees customers (or subcontractors) in the performance of technical duties.
- Maintains sound working relationships and liaison with customer's personnel to maintain the image of the Company and its products.
- Conducts theoretical and practical customer specific training accompanied by Subject Matter Experts.
- Must have ability to travel - generally by air and utilization of a rental car extensively for position (valid DL required)
- Work within a team environment at customer facilities to solve operational issues, commission equipment, and provide consultative support.
- Become a valued extension of the customer's team.
- Other duties as assigned by Manager/Supervisor
- Must be U.S. Citizen
- High School Diploma/GED; Required
- Understanding of various water purification process operations
- Understanding of hydraulic and pneumatic systems
- Read and understand drawings, including Electrical Schematics, PFD's and P&ID's
- Install, setup, and troubleshoot 4-20ma instruments and analog signals.
- Demonstrated mechanical aptitude
- Demonstrated ability to work within various customer environments, understanding that he/she is the face of Aqua-Chem to our markets.
- Basic understanding of water chemistry
- Experience with water purification equipment and processes
- Demonstrated ability to be a self-starter, and able to adapt and change to given circumstances at customer facilities.
- Must be able to travel up to 80% both domestically and internationally. Ability to obtain and keep a valid passport and Driver’s License
- Must live within one hour from a major metro airport
- Able to work overtime as required
- This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper. This description supersedes any previous description for this position. This description supersedes any previous descriptions for this position.
- Aqua-Chem provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $35 - $47
