What are the responsibilities and job description for the Customer Happiness Associate position at Aqua-Bright Irrigation and Illumination?
We are seeking a positive, organized, and energetic Customer Happiness Associate to
serve as the key point of contact for our clients. In this role, you will protect and grow
our customer relationships by managing high-volume phone communication
and proactive email follow-ups. Your primary goal is to turn everyday conversations into
long-term, loyal relationships that fuel our community referrals. Please note that this
position requires the completion of mandatory onboarding training, which is fully
compensated and completed during regular daily phone/shift hours.
What a Typical Day Looks Like:
- Phone & Email Communication: Manage the primary communication pipeline
by answering incoming phone calls and executing timely email follow-ups to
ensure clients feel heard and supported.
- Client Relationship Management: Focus heavily on building deep, long-term
relationships with clients through engaging, positive, and helpful everyday
interactions.
- CRM Scheduling & Dispatching: Utilize our CRM system daily to successfully
organize, schedule, and dispatch our irrigation and lighting jobs.
- Team Collaboration: Work closely with our field crews and technicians to ensure
accurate work orders and seamless service.
Pay starts at $20 per hour with a 60-day evaluation for potential pay increase.
Position will begin immediately.
To learn more about our Company, please visit us online at www.aquabrightllc.com
For any questions pertaining to this job opening, reply directly via Indeed.
Thank you.
Pay: From $20.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Required)
- Customer Service: 1 year (Required)
Ability to Commute:
- West Friendship, MD (Required)
Work Location: In person
Salary : $20