What are the responsibilities and job description for the Field Service Technician - 100% Travel position at Aqua Aerobic?
Field Service Technician
Department: Field Service
Reports to: Field Service Supervisor
FLSA Status: Non-Exempt
Salary Range: $38.91 - $49.50 per hour
Summary
Performs installation, start-up, troubleshooting, and routine service of Aqua-Aerobic Systems equipment, ensuring work aligns with AASI standards and customer expectations.
This position will have 100% nationwide travel to customer locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Results/Execution
- Complete assigned service jobs efficiently and within the expected timeframe.
- Ensure no rework or follow-up trips are needed by meeting AASI standards.
- Submit accurate and timely Field Service Reports (FSRs) and documentation.
Problem Solving/Decision Making
- Diagnose basic mechanical and electrical problems and escalate complex issues appropriately.
- Coordinate with technical support and PMs for guidance as needed.
Planning & Organizing
- Verify tools, drawings, and materials prior to job site visits.
- Allocate on-site time for communication with PMs for guidance as needed.
Continuous Improvement
- Offer observations and feedback from job sites to enhance future installations.
- Participate in ongoing product and safety training.
Communication Skills
- Provide clear and detailed FSRs and progress updates.
- Use phone, email, and messaging appropriately and professionally.
Collaborative Skills
- Support fellow technicians and coordinate field responsibilities with the broader team.
- Maintain positive relationships with internal and external partners on-site.
Job Knowledge
- Understand Aqua-Aerobic equipment operation and basic maintenance.
- Continuously seek to expand skills through formal and informal learning.
KNOWLEDGE, SKILLS AND ABILITIES
Mechanical and electrical aptitude; ability to read schematics; strong teamwork and communication.
SUPERVISORY RESPONSIBILITIES
None
WORK ENVIRONMENT
Primarily field-based, requiring travel to customer sites. Occasional office work for coordination and reporting.
Minimum qualifications
2 years of field service or technical experience; technical degree or certification preferred; valid driver’s license.
CUSTOMERS
External; Operators, Contractors, Engineers.
Internal: Project Management, Technical Support
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $39 - $50